Complete Care at Manitowoc LLC — nursing home in Manitowoc, WI

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 150 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 107.4 CMS, MDS-derived
CMS Certification Number: 525441
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Oct 1, 1989
Ownership type: For profit - Limited Liability company
Operator (legal business name): Complete Care at Manitowoc LLC
CMS chain: Complete Care 85 facilities
Phone: (920) 683-4100
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

8

latest Oct 1, 2025

Citations

23

9 health · 14 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D10	E6	F5
Minimal	A·	B·	C2

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 525441
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 150
First approved: Oct 1, 1989
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Wisconsin.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Oct 1, 2025	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Oct 1, 2025	Health	Health Standard	2	Potential harm	—	Open →
Jul 7, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Nov 26, 2024	Health	Health Complaint	3	Potential harm	—	Open →
Jul 24, 2024	Fire safety	Fire Safety Standard	6	Potential harm	—	Open →
Jul 24, 2024	Health	Health Standard	3	Potential harm	—	Open →
Jun 1, 2023	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Jun 1, 2023	Health	Health Standard	0	No citations	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D10	E6	F5
Minimal	A·	B·	C2

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Oct 1, 2025	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Oct 1, 2025
Oct 1, 2025	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 20, 2025
Oct 1, 2025	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Oct 1, 2025
Oct 1, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Oct 1, 2025
Oct 1, 2025	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 10, 2025
Oct 1, 2025	F-0693	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Nov 10, 2025
Jul 7, 2025	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 7, 2025	Complaint
Nov 26, 2024	F-0690	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 25, 2024	Complaint
Nov 26, 2024	F-0803	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Dec 25, 2024	Complaint
Nov 26, 2024	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Dec 25, 2024	Complaint
Jul 24, 2024	E-0013	Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Emergency preparedness	F · Potential harm Widespread	Corrected Jul 26, 2024
Jul 24, 2024	E-0020	Establish policies and procedures including evacuation. Emergency Preparedness Deficiencies · Emergency preparedness	F · Potential harm Widespread	Corrected Jul 31, 2024
Jul 24, 2024	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 26, 2024
Jul 24, 2024	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 24, 2024
Jul 24, 2024	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 24, 2024
Jul 24, 2024	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jul 30, 2024
Jul 24, 2024	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 15, 2024
Jul 24, 2024	F-0759	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Aug 16, 2024
Jul 24, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Aug 16, 2024
Jun 1, 2023	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jun 2, 2023
Jun 1, 2023	K-0374	Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jun 2, 2023
Jun 1, 2023	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Jun 2, 2023
Jun 1, 2023	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Jun 2, 2023

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.8

Staffingstate 3.7

Quality measuresstate 3.2

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.25

State avg 4.25US avg 3.90

Registered nurse (RN)0.88

State avg 0.98US avg 0.69

Licensed practical nurse0.62

State avg 0.65US avg 0.86

Nurse aide2.75

State avg 2.61US avg 2.35

Weekend total nurse3.81

State avg 3.75US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 3.23 (case-mix index 1.84).

Staff turnover

Total nursing staff turnover39.1%

State avg 46.7%US avg 45.3%

Registered nurse turnover50.0%

State avg 40.1%US avg 42.5%

Administrators who left1

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Oct 1, 2025
Cycle 1 health score: 8
Total weighted score: 14

Operating entity

Complete Care at Manitowoc LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Complete Care

85 facilities in 8 states. CMS chain ID 157.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 3.3

Ownership disclosures

Disclosures

23

Organizations

3

Individuals

18

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Snj Wisconsin LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	60%	Jun 1, 2018
Eef Capital LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	40%	Jun 1, 2018
Benny Schlaff	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Jun 1, 2018
Nachum Schlaff	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Jun 1, 2018
Nisanel Silverberg	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	11%	Jun 1, 2018

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Snj Wisconsin LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	60%	Jun 1, 2018
Eef Capital LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	40%	Jun 1, 2018
Benny Schlaff	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Jun 1, 2018
Nachum Schlaff	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Jun 1, 2018
Nisanel Silverberg	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	11%	Jun 1, 2018
Yosef Hellman	Individual	Operational / managerial control	MANAGING CONTROL - GOVERNING BODY	not provided	Jun 1, 2018
Shalom Stein	Individual	Operational / managerial control	MANAGING CONTROL - GOVERNING BODY	not provided	Jun 1, 2018
Karen Culp	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Feb 3, 2020
Pradeep Giriyappa	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2018
Cynthia Grindheim	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Feb 27, 2019
Yosef Hellman	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2018
Eef Capital LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Manitowoc Property LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Mar 31, 2025
Snj Wisconsin LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Brianna Christel	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 25, 2021
Karen Culp	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Feb 3, 2020
Pradeep Giriyappa	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 31, 2025
Cynthia Grindheim	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Feb 27, 2019
Yosef Hellman	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Benny Schlaff	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Nachum Schlaff	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Nisanel Silverberg	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018
Shalom Stein	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2018

Same chain in Wisconsin

All 84 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Complete Care at Kensington 1810 Kensington Dr, Waukesha, WI 53188 CCN 525242	150	Apr 29, 2026	352 IJ1 harm	$67k
Complete Care at Maple Grove LLC 3401 Maple Grove Dr., Madison, WI 53719 CCN 525276	184	Jul 2, 2026	1032 IJ4 harm1 open	$154k
Complete Care at Jefferson Meadows LLC 1414 Jefferson St., Baraboo, WI 53913 CCN 525317	102	Jul 21, 2026	521 IJ1 harm1 open	$54k
Complete Care at Care Age 1755 N. Barker Rd., Brookfield, WI 53045 CCN 525519	110	Dec 3, 2025	571 IJ4 harm	$61k
Complete Care at Christian Home LLC 452 Fox Lake Road, Waupun, WI 53963 CCN 525531	50	Apr 15, 2026	284 harm2 open	—
Complete Care at Glendale West 6263 N Green Bay Ave, Glendale, WI 53209 CCN 525547	94	Nov 12, 2025	651 IJ1 harm	$11k
Complete Care at Hales Corners 9449 W. Forest Home Ave., Hales Corners, WI 53130 CCN 525596	62	Feb 19, 2026	371 harm	$18k
Complete Care at Southpointe 4500 W. Loomis Rd., Greenfield, WI 53220 CCN 525604	174	Mar 12, 2026	452 IJ2 harm3 open	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 2021 S Alverno Rd, Manitowoc, WI 54220
ZIP: 54220
County: Manitowoc County FIPS 55071
State: Wisconsin
Urban / rural (CMS): Rural

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
River's Bend Health Services 960 S Rapids Rd, Manitowoc, WI 54220 CCN 525475	3.1 km	100	Jul 2, 2026	44	—
Shady Lane Nursing Care Center 1235 S 24th St, Manitowoc, WI 54220 CCN 525575	5.2 km	50	Jun 24, 2026	172 harm	—
St Marys Home for the Aged 1635 S 21st Street, Manitowoc, WI 54220 CCN 525609	5.3 km	84	Dec 3, 2025	25	—
North Ridge Health and Rehabilitation Center 1445 N 7th St, Manitowoc, WI 54220 CCN 525389	8.1 km	94	Apr 14, 2026	711 IJ2 open	$8,281

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	525441	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	525441	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 525441

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction