River's Bend Health Services — nursing home in Manitowoc, WI

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 100 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 77.9 CMS, MDS-derived
CMS Certification Number: 525475
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jul 1, 1991
Ownership type: For profit - Corporation
Operator (legal business name): Nsh Manitowoc LLC
CMS chain: North Shore Healthcare 57 facilities
Phone: (920) 684-1144
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

12

latest Jul 2, 2026

Citations

44

27 health · 17 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D25	E12	F5
Minimal	A·	B·	C2

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 525475
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 100
First approved: Jul 1, 1991
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Wisconsin.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jul 2, 2026	Health	Health Complaint	1	Potential harm	—	Open →
Jan 28, 2026	Health	Health Complaint	3	Potential harm	—	Open →
Dec 18, 2025	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Dec 18, 2025	Health	Health Standard	4	Potential harm	—	Open →
Nov 24, 2025	Health	Health Complaint	2	Potential harm	—	Open →
Jul 1, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Feb 17, 2025	Health	Health Complaint	2	Potential harm	—	Open →
Aug 28, 2024	Fire safety	Fire Safety Standard	7	Potential harm	—	Open →
Aug 28, 2024	Health	Health Complaint, Health Standard	10	Potential harm	—	Open →
Jan 17, 2024	Health	Health Complaint	1	Potential harm	—	Open →
Jul 26, 2023	Fire safety	Fire Safety Standard	6	Potential harm	—	Open →
Jul 26, 2023	Health	Health Standard	3	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D25	E12	F5
Minimal	A·	B·	C2

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jul 2, 2026	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 29, 2026	Complaint
Jan 28, 2026	F-0607	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 20, 2026	Complaint
Jan 28, 2026	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 20, 2026	Complaint
Jan 28, 2026	F-0610	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 20, 2026	Complaint
Dec 18, 2025	K-0521	Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Dec 22, 2025
Dec 18, 2025	K-0741	Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	K-0753	Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	F-0551	Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	F-0883	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	F-0887	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Jan 18, 2026
Dec 18, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Jan 15, 2026
Nov 24, 2025	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Dec 22, 2025	Complaint
Nov 24, 2025	F-0610	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Dec 22, 2025	Complaint
Jul 1, 2025	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Aug 1, 2025	Complaint
Feb 17, 2025	F-0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 17, 2025	Complaint
Feb 17, 2025	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 17, 2025	Complaint
Aug 28, 2024	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Sep 27, 2024
Aug 28, 2024	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Sep 27, 2024
Aug 28, 2024	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	K-0751	Have restrictions on the use of flammable curtains. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	K-0911	Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Sep 27, 2024
Aug 28, 2024	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 27, 2024
Aug 28, 2024	F-0582	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 27, 2024	Complaint
Aug 28, 2024	F-0623	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 27, 2024	Complaint
Aug 28, 2024	F-0625	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 27, 2024	Complaint
Aug 28, 2024	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 27, 2024
Aug 28, 2024	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 27, 2024
Aug 28, 2024	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Sep 27, 2024	Complaint
Aug 28, 2024	F-0809	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Sep 27, 2024
Aug 28, 2024	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Sep 27, 2024
Jan 17, 2024	F-0760	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Feb 16, 2024	Complaint
Jul 26, 2023	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 26, 2023
Jul 26, 2023	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 26, 2023
Jul 26, 2023	K-0741	Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Aug 26, 2023
Jul 26, 2023	K-0916	Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Aug 26, 2023
Jul 26, 2023	K-0919	Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Aug 26, 2023
Jul 26, 2023	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 26, 2023
Jul 26, 2023	F-0578	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Aug 26, 2023
Jul 26, 2023	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Aug 26, 2023
Jul 26, 2023	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Aug 26, 2023

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.8

Staffingstate 3.7

Quality measuresstate 3.2

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.71

State avg 4.25US avg 3.90

Registered nurse (RN)0.68

State avg 0.98US avg 0.69

Licensed practical nurse0.73

State avg 0.65US avg 0.86

Nurse aide2.29

State avg 2.61US avg 2.35

Weekend total nurse3.36

State avg 3.75US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 3.78 (case-mix index 1.37).

Staff turnover

Total nursing staff turnover39.3%

State avg 46.7%US avg 45.3%

Registered nurse turnover53.3%

State avg 40.1%US avg 42.5%

Administrators who left2

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Dec 18, 2025
Cycle 1 health score: 40
Total weighted score: 48

Operating entity

Nsh Manitowoc LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

North Shore Healthcare

57 facilities in 4 states. CMS chain ID 377.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 2.8

Ownership disclosures

Disclosures

7

Organizations

2

Individuals

5

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Nshf Operations LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Jul 24, 2017
David Mills	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Aug 29, 2017

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Nshf Operations LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Jul 24, 2017
David Mills	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	20%	Aug 29, 2017
North Shore Healthcare LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Oct 7, 2017
Troy Baumann	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Jun 29, 2017
Jeffrey Hoehn	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Jun 29, 2017
Jeffrey Hoehn	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jun 29, 2017
Troy Baumann	Individual	Managing employee	W-2 MANAGING EMPLOYEE	not provided	Jun 29, 2017

Same chain in Wisconsin

All 56 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Wisconsin Rapids Health Services 1350 River Run Dr, Wisconsin Rapids, WI 54494 CCN 525212	114	Feb 25, 2026	573 IJ	$75k
Monroe Health Services 516 26th Ave, Monroe, WI 53566 CCN 525292	50	Dec 3, 2025	37	—
North Shore Healthcare at Marshfield 814 W 14th St, Marshfield, WI 54449 CCN 525304	120	Jun 4, 2026	341 harm1 open	—
Sturgeon Bay Health Services 200 N Seventh Ave, Sturgeon Bay, WI 54235 CCN 525306	50	Mar 4, 2026	401 harm	—
Lake Mills Health Services 901 Mulberry St, Lake Mills, WI 53551 CCN 525314	50	Aug 3, 2026	471 IJ2 harm1 open	$121k
Delavan Health Services 905 E Geneva St, Delavan, WI 53115 CCN 525324	50	Aug 6, 2026	401 open	—
Court Manor Health Services 911 3rd St West, Ashland, WI 54806 CCN 525328	50	Jul 22, 2026	121 IJ1 open	$41k
Rib Lake Health Services 650 Pearl St, Rib Lake, WI 54470 CCN 525329	50	Jul 29, 2026	30	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 960 S Rapids Rd, Manitowoc, WI 54220
ZIP: 54220
County: Manitowoc County FIPS 55071
State: Wisconsin
Urban / rural (CMS): Rural

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Shady Lane Nursing Care Center 1235 S 24th St, Manitowoc, WI 54220 CCN 525575	2.4 km	50	Jun 24, 2026	172 harm	—
St Marys Home for the Aged 1635 S 21st Street, Manitowoc, WI 54220 CCN 525609	2.7 km	84	Dec 3, 2025	25	—
Complete Care at Manitowoc LLC 2021 S Alverno Rd, Manitowoc, WI 54220 CCN 525441	3.1 km	150	Oct 1, 2025	23	—
North Ridge Health and Rehabilitation Center 1445 N 7th St, Manitowoc, WI 54220 CCN 525389	5 km	94	Apr 14, 2026	711 IJ2 open	$8,281
Hamilton Health Services 1 Hamilton Dr, Two Rivers, WI 54241 CCN 525664	14.2 km	125	Jan 28, 2026	461 harm	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	525475	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	525475	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 525475

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction