Massachusetts Veterans Home at Holyoke — nursing home in Holyoke, MA

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 128 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 116.9 CMS, MDS-derived
CMS Certification Number: 225786
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Apr 14, 2025
Ownership type: Government - State
Operator (legal business name): The Commonwealth of Massachusetts
CMS chain: Not part of a CMS-reported chain
Phone: (413) 552-4737
Resident & family council: Both
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

4

latest Jun 9, 2026

Citations

9

9 health · 0 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D5	E2	F1
Minimal	A·	B1	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 225786
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 128
First approved: Apr 14, 2025
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Massachusetts.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jun 9, 2026	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jun 9, 2026	Health	Health Standard	3	Potential harm	—	Open →
Feb 28, 2025	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Feb 28, 2025	Health	Health Standard	6	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D5	E2	F1
Minimal	A·	B1	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction
Jun 9, 2026	F-0700	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Clinical care	F · Potential harm Widespread	Corrected Jul 8, 2026
Jun 9, 2026	F-0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jun 19, 2026
Jun 9, 2026	F-0628	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Resident rights & abuse/neglect	B · Minimal Pattern	Corrected Jun 15, 2026
Feb 28, 2025	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Apr 14, 2025
Feb 28, 2025	F-0585	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Apr 14, 2025
Feb 28, 2025	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 14, 2025
Feb 28, 2025	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 14, 2025
Feb 28, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Apr 14, 2025
Feb 28, 2025	F-0948	Ensure that paid feeding assistants have the training they need. Nursing and Physician Services Deficiencies · Staffing & supervision	E · Potential harm Pattern	Corrected Apr 14, 2025

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 3

Staffingstate 3.1

Quality measuresstate 3.3

Long-stay QM

Short-stay QMNot rated

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing7.88

State avg 3.94US avg 3.90

Registered nurse (RN)2.37

State avg 0.66US avg 0.69

Licensed practical nurse0.93

State avg 0.97US avg 0.86

Nurse aide4.59

State avg 2.31US avg 2.35

Weekend total nurse7.00

State avg 3.52US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 9.89 (case-mix index 1.12).

Staff turnover

Total nursing staff turnoverNot reported

State avg 37.6%US avg 45.3%

Registered nurse turnoverNot reported

State avg 42.7%US avg 42.5%

Administrators who leftNot reported

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: Jun 9, 2026
Cycle 1 health score: 24
Total weighted score: 26

Operating entity

The Commonwealth of Massachusetts

CMS legal business name of the certified provider. Operates 2 facilities.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

8

Organizations

1

Individuals

6

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
The Commonwealth of Massachusetts	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	May 6, 2025
Diane Dietzen	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	May 6, 2025
Michael Lazo	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	May 6, 2025
Jon Santiago	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	May 6, 2025
The Commonwealth of Massachusetts	Organization	Additional disclosable party	ADP OF THE SNF	not provided	May 6, 2025
Diane Dietzen	Individual	Additional disclosable party	ADP OF THE SNF	not provided	May 6, 2025
Michael Lazo	Individual	Additional disclosable party	ADP OF THE SNF	not provided	May 6, 2025
Jon Santiago	Individual	Additional disclosable party	ADP OF THE SNF	not provided	May 6, 2025

Other facilities operated by The Commonwealth of Massachusetts

All 1 →

Facility	Beds	CMS overall	Last inspection	Citations (window)	Fines
The Massachusetts Veterans Home at Chelsea 100 Summit Ave, Chelsea, MA 02150 CCN 225110	154		Sep 19, 2025	34	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 110 Cherry Street, Holyoke, MA 01040
ZIP: 01040
County: Hampden County FIPS 25013
State: Massachusetts
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Day Brook Village Senior Living 298 Jarvis Avenue, Holyoke, MA 01040 CCN 225269	1.1 km	92	Nov 18, 2025	53	—
Regalcare at Holyoke 282 Cabot Street, Holyoke, MA 01040 CCN 225232	1.7 km	102	Jun 25, 2025	552 harm	—
Renaissance Manor on Cabot 279 Cabot Street, Holyoke, MA 01040 CCN 225352	1.8 km	61	Sep 22, 2025	28	—
Mission Care at Holyoke 35 Holy Family Road, Holyoke, MA 01040 CCN 225480Abuse icon	2.6 km	125	Jul 28, 2026	562 IJ2 harm	$27k
Care One at Holyoke 260 Easthampton Road, Holyoke, MA 01040 CCN 225236	3 km	164	Sep 17, 2025	17	—
Mont Marie Rehabilitation & Healthcare Center 36 Lower Westfield Road, Holyoke, MA 01040 CCN 225556	3.2 km	84	May 18, 2026	281 harm	$8,278
Mary's Meadow at Providence Place 12 Gamelin Street, Holyoke, MA 01040 CCN 225738	4.2 km	40	May 14, 2026	6	—
Vantage at West Springfield LLC 42 Prospect Avenue, West Springfield, MA 01089 CCN 225262	4.8 km	168	Dec 11, 2025	482 harm	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	225786	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	225786	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 225786

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction