Touchpoints at Manchester — nursing home in Manchester, CT

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 127 CMS-certified beds (not state-licensed beds)
Licensed beds: 127 state-licensed beds · Connecticut Department of Public Health / Office of Policy and Management
State license: 2290 active
Average residents per day: 119.5 CMS, MDS-derived
CMS Certification Number: 075314
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jan 1, 1988
Ownership type: For profit - Corporation
Operator (legal business name): Bidwell Care Center, LLC
CMS chain: Icare Health Network 12 facilities
Phone: (860) 533-3086
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

10

latest Jul 30, 2026

Citations

48

31 health · 17 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D36	E8	F3
Minimal	A·	B1	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 075314
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 127
First approved: Jan 1, 1988
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

Authority: Connecticut Department of Public Health / Office of Policy and Management
License number: 2290
State facility ID: 2290
License type: Chronic and convalescent nursing home (CCNH)
License status: active
Licensed beds: 127
Link to CMS record: Linked by exact CCN Verified
As of: Dec 31, 2025
Evidence: Verified source ↗

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jul 30, 2026	Health	Health Complaint	2	Potential harm	2	Open →
Sep 2, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Aug 13, 2025	Fire safety	Fire Safety Standard	5	Potential harm	—	Open →
Aug 13, 2025	Health	Health Complaint, Health Standard	4	Potential harm	—	Open →
Jun 20, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Feb 28, 2025	Health	Health Complaint	3	Potential harm	3	Open →
Jul 25, 2023	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
Jul 25, 2023	Health	Health Standard	16	Potential harm	—	Open →
Jun 30, 2021	Fire safety	Fire Safety Standard	10	Potential harm	—	Open →
Jun 30, 2021	Health	Health Standard	4	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D36	E8	F3
Minimal	A·	B1	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jul 30, 2026	F-0726	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Plan of correction, not yet verified Sep 10, 2026	Complaint
Jul 30, 2026	F-0760	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Plan of correction, not yet verified Sep 10, 2026	Complaint
Sep 2, 2025	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Nov 13, 2025	Complaint
Aug 13, 2025	K-0211	Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 10, 2025
Aug 13, 2025	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 10, 2025
Aug 13, 2025	K-0541	Install properly constructed and protected linen or trash chutes. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Nov 10, 2025
Aug 13, 2025	K-0711	Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Nov 10, 2025
Aug 13, 2025	K-0761	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 10, 2025
Aug 13, 2025	F-0610	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 23, 2025	ComplaintIDR
Aug 13, 2025	F-0755	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Sep 23, 2025
Aug 13, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Sep 23, 2025
Aug 13, 2025	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	B · Minimal Pattern	Corrected Sep 23, 2025
Jun 20, 2025	F-0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 22, 2025	Complaint
Feb 28, 2025	F-0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Plan of correction, not yet verified Apr 11, 2025	Complaint
Feb 28, 2025	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Plan of correction, not yet verified Apr 11, 2025	Complaint
Feb 28, 2025	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Plan of correction, not yet verified Apr 11, 2025	Complaint
Jul 25, 2023	K-0211	Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Aug 29, 2023
Jul 25, 2023	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Aug 29, 2023
Jul 25, 2023	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Sep 5, 2023
Jul 25, 2023	F-0565	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 5, 2023
Jul 25, 2023	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0694	Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0698	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0730	Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0908	Keep all essential equipment working safely. Environmental Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 5, 2023
Jul 25, 2023	F-0943	Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Sep 5, 2023
Jun 30, 2021	K-0211	Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	K-0351	Install an approved automatic sprinkler system. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	K-0355	Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Sep 13, 2021
Jun 30, 2021	K-0541	Install properly constructed and protected linen or trash chutes. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Sep 13, 2021
Jun 30, 2021	K-0761	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Sep 13, 2021
Jun 30, 2021	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Sep 13, 2021
Jun 30, 2021	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Sep 13, 2021
Jun 30, 2021	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Aug 11, 2021
Jun 30, 2021	F-0578	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Aug 11, 2021
Jun 30, 2021	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Aug 11, 2021
Jun 30, 2021	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 11, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3

Health inspectionsstate 2.7

Staffingstate 3.1

Quality measuresstate 3.7

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing2.96

State avg 3.90US avg 3.90

Registered nurse (RN)0.45

State avg 0.71US avg 0.69

Licensed practical nurse0.70

State avg 0.87US avg 0.86

Nurse aide1.81

State avg 2.33US avg 2.35

Weekend total nurse2.61

State avg 3.48US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 3.00 (case-mix index 1.38).

Staff turnover

Total nursing staff turnover18.4%

State avg 37.3%US avg 45.3%

Registered nurse turnover21.4%

State avg 38.0%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Aug 13, 2025
Cycle 1 health score: 24
Total weighted score: 41

Operating entity

Bidwell Care Center, LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Icare Health Network

12 facilities in 3 states. CMS chain ID 277.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 3.1

Ownership disclosures

Disclosures

7

Organizations

4

Individuals

2

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Bidwell Care Center, LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Dec 1, 2003
Apex Advisors	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003
Executive Advisors, LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003
Plaza Investment Trust	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Bidwell Care Center, LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Dec 1, 2003
Apex Advisors	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003
Executive Advisors, LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003
Plaza Investment Trust	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Dec 1, 2003
Bidwell Care Center, LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 1, 2003
Christopher Wright	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Dec 1, 2003
Patrick Neagle	Individual	Managing employee	W-2 MANAGING EMPLOYEE	not provided	Jan 18, 2019

Same chain in Connecticut

All 11 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Parkville Care Center 5 Greenwood Street, Hartford, CT 06106 CCN 075250	145	Jul 1, 2026	501 open	—
Westside Care Center 349 Bidwell Street, Manchester, CT 06040 CCN 075252Abuse icon	134	Jun 22, 2026	77	—
Touchpoints at Bloomfield 140 Park Ave, Bloomfield, CT 06002 CCN 075264	146	Jul 14, 2026	551 IJ1 harm	—
Trinity Hill Care Center 151 Hillside Ave, Hartford, CT 06106 CCN 075268	134	Jun 3, 2026	571 IJ	$59k
Chelsea Place Care Center LLC 25 Lorraine St, Hartford, CT 06105 CCN 075299Abuse icon	216	Aug 18, 2026	931 IJ12 open	—
Silver Springs Care Center 33 Roy St, Meriden, CT 06450 CCN 075337Abuse icon	158	Aug 31, 2026	672 harm21 open	$24k
Fresh River Healthcare 96 Prospect Hill Rd, East Windsor, CT 06088 CCN 075359	134	Aug 13, 2025	47	—
Touchpoints at Chestnut 171 Main St, East Windsor, CT 06088 CCN 075436	57	Aug 18, 2025	47	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 333 Bidwell St, Manchester, CT 06040
ZIP: 06040
County: Hartford County FIPS 09003
Assigned by point in polygon Inferred
State: Connecticut
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Westside Care Center 349 Bidwell Street, Manchester, CT 06040 CCN 075252Abuse icon	0.2 km	134	Jun 22, 2026	77	—
Manchester Rehabilitation and Healthcare Center 385 W Center St, Manchester, CT 06040 CCN 075333	1.2 km	126	Mar 25, 2026	311 harm1 open	$13k
Glastonbury Center for Health & Rehabilitation 1175 Hebron Ave, Glastonbury, CT 06033 CCN 075316	4.9 km	105	Sep 23, 2025	43	—
Civita Care Center at Salmon Brook 72 Salmon Brook Drive, Glastonbury, CT 06033 CCN 075060	6.8 km	130	Aug 14, 2026	1071 IJ1 harm1 open	$24k
Riverside Health & Rehabilitation Center 745 Main St, East Hartford, CT 06108 CCN 075257Abuse icon	8.3 km	345	Aug 6, 2026	464 harm	$46k
Vernon Rehabilitation and Healthcare Center 180 Regan Road, Vernon, CT 06066 CCN 075334	11.8 km	120	Jul 27, 2026	295 open	—
Trinity Hill Care Center 151 Hillside Ave, Hartford, CT 06106 CCN 075268	12.7 km	134	Jun 3, 2026	571 IJ	$59k
Apple Rehab Rocky Hill 45 Elm Street, Rocky Hill, CT 06067 CCN 075211	13.2 km	120	Aug 4, 2026	671 IJ4 harm	$29k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	075314	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	075314	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	075314	county_fips County assigned by locating CMS coordinates in Census county boundaries (the CMS county name did not match the Census code list).	Inferred	Oct 1, 2026	Nov 7, 2026
Connecticut Nursing Facility Registry CT	2290	state_license, licensed_beds, licensee Linked to the CMS record by exact CCN.	Verified	Apr 30, 2026	Nov 7, 2026

Record-level source links for CCN 075314

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction