Nursing home · SNF / NF

Complete Care at Glendale

Federal · CMS State licenseActive CMS certificationCCN 075240CT lic. 2460For profit CMS overall

4 Hazel Ave, Naugatuck, CT 06770 · Operated by Complete Care at Glendale LLC · Chain Complete Care

Source: CMS Provider Data Catalog, release Oct 1, 2026 + state license · provenance

$25 Full Intelligence Report

Certified beds

120

Avg residents / day

113

Inspections

Citations

Harm-level

Fines

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 120 CMS-certified beds (not state-licensed beds)
Licensed beds: 120 state-licensed beds · Connecticut Department of Public Health / Office of Policy and Management
State license: 2460 active
Average residents per day: 112.9 CMS, MDS-derived
CMS Certification Number: 075240
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jun 10, 1975
Ownership type: For profit - Corporation
Operator (legal business name): Complete Care at Glendale LLC
CMS chain: Complete Care 85 facilities
Phone: (203) 723-1456
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

latest Feb 3, 2026

Citations

31 health · 8 fire

Harm or worse

1 immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J1	K·	L·
Actual harm	G·	H·	I·
Potential harm	D29	E6	F3
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

Payment denials

Latest

—

Date	Domain	Survey types	Citations	Most severe	Open
Feb 3, 2026	Health	Health Complaint	1	Potential harm	—	Open →
Jan 14, 2026	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jan 14, 2026	Health	Health Standard	11	Potential harm	—	Open →
May 15, 2025	Health	Health Complaint	2	Potential harm	—	Open →
Jan 26, 2024	Fire safety	Fire Safety Standard	3	Potential harm	—	Open →
Jan 26, 2024	Health	Health Standard	11	Potential harm	—	Open →
Jan 4, 2024	Health	Health Complaint	1	Immediate jeopardy	—	Open →
Aug 31, 2021	Fire safety	Fire Safety Standard	5	Potential harm	—	Open →
Aug 31, 2021	Health	Health Standard	5	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J1	K·	L·
Actual harm	G·	H·	I·
Potential harm	D29	E6	F3
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Feb 3, 2026	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 12, 2026	Complaint
Jan 14, 2026	F-0628	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0697	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0756	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Feb 23, 2026
Jan 14, 2026	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Feb 23, 2026
Jan 14, 2026	F-0925	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 23, 2026
May 15, 2025	F-0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jun 12, 2025	Complaint
May 15, 2025	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Past non-compliance Apr 21, 2025	Complaint
Jan 26, 2024	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 23, 2024
Jan 26, 2024	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 23, 2024
Jan 26, 2024	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 23, 2024
Jan 26, 2024	F-0607	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0644	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0645	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0711	Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0756	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 26, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Feb 22, 2024
Jan 26, 2024	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Feb 22, 2024
Jan 4, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	J · Immediate jeopardy Isolated	Past non-compliance Dec 12, 2023	Complaint
Aug 31, 2021	E-0037	Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Emergency preparedness	F · Potential harm Widespread	Corrected Nov 9, 2021
Aug 31, 2021	K-0351	Install an approved automatic sprinkler system. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 9, 2021
Aug 31, 2021	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Nov 9, 2021
Aug 31, 2021	K-0711	Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Nov 9, 2021
Aug 31, 2021	K-0911	Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 9, 2021
Aug 31, 2021	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 1, 2021
Aug 31, 2021	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Oct 1, 2021
Aug 31, 2021	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Oct 1, 2021
Aug 31, 2021	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Oct 1, 2021
Aug 31, 2021	F-0908	Keep all essential equipment working safely. Environmental Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Oct 1, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Operating entity

Complete Care at Glendale LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Complete Care

85 facilities in 8 states. CMS chain ID 157.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 3.3

Ownership disclosures

Disclosures

Organizations

Individuals

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
PC Ct Opcos LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Sep 1, 2021
PC Wta Opco Holdco LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021
Sms 2021 Trust	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021
Shalom Stein	Individual	Indirect owner	INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
PC Ct Opcos LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Sep 1, 2021
PC Wta Opco Holdco LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021
Sms 2021 Trust	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021
Shalom Stein	Individual	Indirect owner	INDIRECT OWNERSHIP INTEREST	not provided	Sep 1, 2021
Shalom Stein	Individual	Operational / managerial control	MANAGING CONTROL - GOVERNING BODY	not provided	Sep 1, 2021
Robert Hoch	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Sep 1, 2021
Leonard Koliani	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2021
Kristin Lagana	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Sep 1, 2021
Melissa Schmitt	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Mar 25, 2025
Marnie Tetreault	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Sep 1, 2021
Shalom Stein	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Sep 1, 2021
Shalom Stein	Individual	Trustee	TRUSTEE OF THE SNF	not provided	Sep 1, 2021
Welltower Inc	Organization	Mortgage / security interest	5% OR GREATER SECURITY INTEREST	not provided	Sep 1, 2021
Aurora Guardian Ct Co-Borrower LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Aurora Guardian Ct Holdco, LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Aurora Guardian Ct Mezz Borrower LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Aurora Guardian Ct Realty, LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Aurora Guardian Partners Ct LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Glendale Center Realty, LLC (Complete Care at Glendale)	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
J & R Family Investments, LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
L Friedman 2018 Family Trust	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
L Friedman Family Holdings LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Landau Family Investment Trust	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
M Friedman 2018 Family Trust	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
PC Wta Acquisition LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
PC Wta Ct LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Peace Capital Holdings LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
R&J Family Investments LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Sms 2021 Trust	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Welltower Inc	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Robert Hoch	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Leonard Koliani	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Kristin Lagana	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Michelle Reardon	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021
Melissa Schmitt	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 25, 2025
Marnie Tetreault	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Sep 1, 2021

Same chain in Connecticut

All 84 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Complete Care at Middlebury 778 Middlebury Rd, Middlebury, CT 06762 CCN 075146	58	Sep 19, 2025	181 harm	$8,278
Complete Care at Fox Hill 1253 Hartford Tpke, Vernon, CT 06066 CCN 075183	120	Mar 3, 2026	621 IJ	$17k
Complete Care at Meriden 845 Paddock Ave, Meriden, CT 06450 CCN 075192	115	Aug 18, 2026	621 IJ	$8,827
Complete Care at Kimberly Hall-South 1 Emerson Drive, Windsor, CT 06095 CCN 075237	180	Jul 7, 2026	471 IJ3 open	$15k
Complete Care at Harrington Court 59 Harrington Ct, Colchester, CT 06415 CCN 075253	130	Jul 14, 2026	581 IJ1 harm	$17k
Complete Care at Groton Regency 1145 Poquonnock Rd, Groton, CT 06340 CCN 075270	162	Jan 29, 2026	43	—
Complete Care at Kimberly Hall North 1 Emerson Dr, Windsor, CT 06095 CCN 075279Abuse icon	150	Jul 17, 2026	592 IJ3 harm	$13k

Coordinates as published by CMS.

Address: 4 Hazel Ave, Naugatuck, CT 06770
ZIP: 06770
County: New Haven County FIPS 09009
Assigned by point in polygon Inferred
State: Connecticut
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Beacon Brook Center for Health & Rehabilitation 89 Weid Drive, Naugatuck, CT 06770 CCN 075390	0.3 km	126	Feb 18, 2026	561 IJ1 harm	$17k
Shady Knoll Center for Health & Rehabilitation 41 Skokorat Street, Seymour, CT 06483 CCN 075386	7.9 km	128	Jul 21, 2025	53	—
Cheshire House Health Care Facility & Rehab Center 3396 E Main Street, Waterbury, CT 06705 CCN 075373	9.5 km	75	Mar 3, 2026	68	—
Complete Care at Middlebury 778 Middlebury Rd, Middlebury, CT 06762 CCN 075146	10.1 km	58	Sep 19, 2025	181 harm	$8,278
Elim Park Baptist Home, Inc 140 Cook Hill Rd, Cheshire, CT 06410 CCN 075265	11.1 km	90	May 5, 2026	141 harm	$8,018
Waterbury Center for Nursing & Rehabilitation LLC 177 Whitewood Road, Waterbury, CT 06708 CCN 075219	12.5 km	120	Jul 9, 2026	711 IJ1 harm	$83k
Civita Care Center at Cheshire 745 Highland Avenue, Cheshire, CT 06410 CCN 075222	12.6 km	120	Jul 29, 2026	641 harm	—
Hamden Rehabilitation & Healthcare Center 1270 Sherman Ave, Hamden, CT 06514 CCN 075366	12.9 km	153	Feb 13, 2026	48	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	075240	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	075240	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	075240	county_fips County assigned by locating CMS coordinates in Census county boundaries (the CMS county name did not match the Census code list).	Inferred	Oct 1, 2026	Nov 7, 2026
Connecticut Nursing Facility Registry CT	2460	state_license, licensed_beds, licensee Linked to the CMS record by exact CCN.	Verified	Apr 30, 2026	Nov 7, 2026

Record-level source links for CCN 075240

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction

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Complete Care at Glendale

Federal certification

State license

Penalties

Owners of record

All disclosed roles

Same chain in Connecticut

Nearby nursing homes

Complete Care at Glendale

Federal certification

State license

Penalties

Owners of record

All disclosed roles

Same chain in Connecticut

Nearby nursing homes