The Village at Incarnate Word — nursing home in San Antonio, TX

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid · part of a continuing care retirement community (CCRC)
Certified beds: 60 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 55.7 CMS, MDS-derived
CMS Certification Number: 676498
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jun 3, 2021
Ownership type: Non profit - Corporation
Operator (legal business name): Incarnate Word Retirement Community, Inc
CMS chain: Not part of a CMS-reported chain
Phone: (210) 829-7561
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

7

latest Dec 12, 2025

Citations

21

17 health · 4 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D9	E7	F4
Minimal	A·	B·	C1

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 676498
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 60
First approved: Jun 3, 2021
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Texas.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Dec 12, 2025	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Dec 12, 2025	Health	Health Standard	4	Potential harm	—	Open →
May 16, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Sep 27, 2024	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Sep 27, 2024	Health	Health Standard	8	Potential harm	—	Open →
Aug 11, 2023	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Aug 11, 2023	Health	Health Standard	4	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D9	E7	F4
Minimal	A·	B·	C1

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Dec 12, 2025	K-0293	Have properly located and lighted "Exit" signs. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jan 24, 2026
Dec 12, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jan 22, 2026
Dec 12, 2025	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jan 24, 2026
Dec 12, 2025	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jan 22, 2026
Dec 12, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Jan 22, 2026
Dec 12, 2025	F-0813	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Jan 22, 2026
Dec 12, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Jan 22, 2026
Dec 12, 2025	F-0814	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	C · Minimal Widespread	Corrected Jan 22, 2026
May 16, 2025	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Past non-compliance Dec 23, 2024	Complaint
Sep 27, 2024	F-0655	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 25, 2024
Sep 27, 2024	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Oct 25, 2024
Sep 27, 2024	F-0758	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Oct 25, 2024
Sep 27, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Oct 25, 2024
Sep 27, 2024	F-0813	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Oct 25, 2024
Sep 27, 2024	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 25, 2024
Sep 27, 2024	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Oct 25, 2024
Sep 27, 2024	F-0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Oct 1, 2024
Aug 11, 2023	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 12, 2023
Aug 11, 2023	F-0805	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Aug 12, 2023
Aug 11, 2023	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Aug 12, 2023
Aug 11, 2023	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Aug 12, 2023

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 2.8

Health inspectionsstate 2.8

Staffingstate 1.9

Quality measuresstate 3.8

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.92

State avg 3.42US avg 3.90

Registered nurse (RN)0.31

State avg 0.44US avg 0.69

Licensed practical nurse1.09

State avg 0.94US avg 0.86

Nurse aide2.52

State avg 2.03US avg 2.35

Weekend total nurse3.46

State avg 2.99US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 4.26 (case-mix index 1.29).

Staff turnover

Total nursing staff turnover21.4%

State avg 50.8%US avg 45.3%

Registered nurse turnoverNot reported

State avg 49.8%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Dec 12, 2025
Cycle 1 health score: 20
Total weighted score: 30

Operating entity

Incarnate Word Retirement Community, Inc

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

12

Organizations

4

Individuals

6

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Incarnate Word Retirement Community, Inc	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Apr 7, 1989

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Incarnate Word Retirement Community, Inc	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Apr 7, 1989
Incarnate Word Retirement Community, Inc	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Apr 7, 1989
Gwen Kline	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 19, 2024
Elizabeth Bland	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jul 17, 2024
Leroy Campbell	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Nov 11, 2024
Carvajal Pharmacy Ltc	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Aug 14, 1997
Congregation of the Sisters of Charity of the Incarnate Word, San Anto	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2024
Incarnate Word Retirement Community, Inc	Organization	Additional disclosable party	ADP OF THE SNF	not provided	May 13, 2025
Select Rehabilitation, LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jul 1, 2021
Gwen Kline	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Oct 1, 2024
Daniel Nixon	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Dec 2, 2024
Rudolfo Zarate	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Apr 1, 2019

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 4707 Broadway, San Antonio, TX 78209
ZIP: 78209
County: Bexar County FIPS 48029
State: Texas
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Parklane West Healthcare Center 2 Towers Park Lane, San Antonio, TX 78209 CCN 675509	1.8 km	124	Jul 17, 2026	91	—
Sage Park San Antonio 855 E Basse Rd, San Antonio, TX 78209 CCN 675542	3.2 km	46	Jan 9, 2026	371 IJ	$122k
San Pedro Manor 515 W Ashby Pl, San Antonio, TX 78212 CCN 455689	4 km	150	Aug 30, 2026	571 IJ1 harm	$24k
Meridian Care Monte Vista 616 W Russell Pl, San Antonio, TX 78212 CCN 455450	4.1 km	106	Jul 17, 2026	642 IJ	$24k
San Antonio North Nursing and Rehabilitation 501 Ogden, San Antonio, TX 78212 CCN 455817	4.1 km	118	Aug 6, 2026	762 IJ	$17k
St. Francis Nursing Home 630 W Woodlawn Ave, San Antonio, TX 78212 CCN 45F410	4.2 km	107	Jan 23, 2026	222 IJ	—
Northeast Rehabilitation and Healthcare Center 603 Corinne Drive, San Antonio, TX 78218 CCN 455754	4.5 km	120	Jul 9, 2026	651 IJ1 harm	$16k
Memorial Medical Nursing and Rehabilitation 307 W Cypress St, San Antonio, TX 78212 CCN 455597	4.5 km	135	Aug 5, 2026	872 IJ11 open	$35k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	676498	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	676498	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 676498

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction