Care Haven Center — nursing home in Martinsburg, WV

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 68 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 67.6 CMS, MDS-derived
CMS Certification Number: 515178
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jun 1, 2002
Ownership type: For profit - Corporation
Operator (legal business name): 2720 Charles Town Road Operations LLC
CMS chain: Genesis Healthcare 183 facilities
Phone: (304) 263-0933
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

6

latest Jan 21, 2026

Citations

31

28 health · 3 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D19	E10	F·
Minimal	A·	B·	C2

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 515178
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 68
First approved: Jun 1, 2002
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for West Virginia.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jan 21, 2026	Fire safety	Fire Safety Standard	1	Potential harm	—	Open →
Jan 21, 2026	Health	Health Complaint, Health Standard	6	Potential harm	—	Open →
Sep 6, 2024	Fire safety	Fire Safety Standard	2	Minimal	—	Open →
Sep 6, 2024	Health	Health Complaint, Health Standard	12	Potential harm	—	Open →
Mar 1, 2023	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Mar 1, 2023	Health	Health Standard	10	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D19	E10	F·
Minimal	A·	B·	C2

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jan 21, 2026	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 10, 2026
Jan 21, 2026	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Feb 17, 2026
Jan 21, 2026	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 17, 2026
Jan 21, 2026	F-0804	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Feb 17, 2026	Complaint
Jan 21, 2026	F-0808	Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Feb 17, 2026
Jan 21, 2026	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Feb 17, 2026	Complaint
Jan 21, 2026	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Feb 17, 2026
Sep 6, 2024	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0582	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0583	Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 18, 2024	Complaint
Sep 6, 2024	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0805	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	F-0809	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Oct 18, 2024	Complaint
Sep 6, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Oct 18, 2024
Sep 6, 2024	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Oct 18, 2024
Sep 6, 2024	K-0511	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Nov 12, 2024
Sep 6, 2024	K-0912	Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Oct 22, 2024
Mar 1, 2023	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0552	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0583	Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0585	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 21, 2023
Mar 1, 2023	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0697	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 21, 2023
Mar 1, 2023	F-0791	Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 21, 2023
Mar 1, 2023	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 21, 2023
Mar 1, 2023	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Mar 21, 2023

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.9

Staffingstate 2.6

Quality measuresstate 3.8

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.05

State avg 3.71US avg 3.90

Registered nurse (RN)0.90

State avg 0.74US avg 0.69

Licensed practical nurse0.44

State avg 0.90US avg 0.86

Nurse aide1.71

State avg 2.07US avg 2.35

Weekend total nurse2.70

State avg 3.17US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 2.69 (case-mix index 1.59).

Staff turnover

Total nursing staff turnover41.3%

State avg 43.7%US avg 45.3%

Registered nurse turnover28.6%

State avg 42.4%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Jan 21, 2026
Cycle 1 health score: 40
Total weighted score: 44

Operating entity

2720 Charles Town Road Operations LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Genesis Healthcare

183 facilities in 18 states. CMS chain ID 237.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 2.4

Ownership disclosures

Disclosures

19

Organizations

10

Individuals

9

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Genesis Wv Holdings LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Apr 1, 2011
Fc Gen Operations Investment LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Gen Operations I LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Gen Operations II LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Healthcare Inc	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Healthcare LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Holdings LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Operations LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Ghc Holdings LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Sun Healthcare Group Inc	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Arnold Whitman	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Genesis Wv Holdings LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Apr 1, 2011
Fc Gen Operations Investment LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Gen Operations I LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Gen Operations II LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Healthcare Inc	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Healthcare LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Holdings LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Genesis Operations LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Ghc Holdings LLC	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Sun Healthcare Group Inc	Organization	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Arnold Whitman	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Feb 2, 2015
Miranda Albaugh	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2024
Megan Heffner	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2024
Diane Morris	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Oct 1, 2021
Michael Berg	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Mar 2, 2015
Laura Bridgeford	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jun 1, 2024
Avi Mendelson	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jun 1, 2024
Miranda Albaugh	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Feb 27, 2025
Megan Heffner	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Feb 27, 2025

Same chain in West Virginia

All 182 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Pine Lodge 405 Stanaford Road, Beckley, WV 25801 CCN 515001Abuse icon	120	May 21, 2026	571 harm	$14k
Tygart Center at Fairmont Campus 1539 Country Club Road, Fairmont, WV 26554 CCN 515053	119	Jul 23, 2026	661 harm	$8,278
Heritage Center 101-13th Street, Huntington, WV 25701 CCN 515060	160	May 20, 2026	952 IJ1 harm	$104k
Hilltop Center 152 Saddleshop Road, Hilltop, WV 25855 CCN 515061	120	May 12, 2026	342 harm	$23k
Dunbar Center 501 Caldwell Lane, Dunbar, WV 25064 CCN 515066Abuse icon	120	Aug 26, 2026	1001 IJ4 harm1 open	$87k
Putnam Center 300 Seville Road, Hurricane, WV 25526 CCN 515070Abuse icon	120	Aug 6, 2026	631 IJ	—
Salem Center 255 Sunbridge Drive, Salem, WV 26426 CCN 515071	112	Jun 5, 2025	511 open	—
Willows Center 723 Summers Street, Parkersburg, WV 26101 CCN 515085SFF Candidate	97	Aug 13, 2026	86	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 2720 Charles Town Road, Martinsburg, WV 25401
ZIP: 25401
County: Berkeley County FIPS 54003
State: West Virginia
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	CMS overall	Last inspection	Citations (window)	Fines
Martinsburg Healthcare Center 209 Clover Street, Martinsburg, WV 25404 CCN 515039	6.3 km	120		Jun 25, 2025	603 open	—
Canterbury Center 80 Maddex Drive, Shepherdstown, WV 25443 CCN 515179	10.5 km	62		Jul 15, 2026	70	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	515178	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	515178	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 515178

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction