Our Lady of Hope Health Center — nursing home in Richmond, VA

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 75 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 71.5 CMS, MDS-derived
CMS Certification Number: 495311
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Aug 1, 1996
Ownership type: Non profit - Church related
Operator (legal business name): Our Lady of Hope Health Center, Inc
CMS chain: Not part of a CMS-reported chain
Phone: (804) 360-1960
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

8

latest Jun 10, 2026

Citations

35

22 health · 13 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D26	E4	F4
Minimal	A·	B·	C1

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 495311
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 75
First approved: Aug 1, 1996
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Virginia.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jun 10, 2026	Health	Health Complaint	1	Potential harm	—	Open →
Apr 17, 2026	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Apr 17, 2026	Health	Health Complaint, Health Standard	9	Potential harm	—	Open →
Dec 6, 2024	Health	Health Complaint	3	Potential harm	—	Open →
May 3, 2023	Fire safety	Fire Safety Standard	0	No citations	—	Open →
May 3, 2023	Health	Health Standard	5	Potential harm	—	Open →
Dec 9, 2021	Fire safety	Fire Safety Standard	9	Potential harm	—	Open →
Dec 9, 2021	Health	Health Standard	4	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D26	E4	F4
Minimal	A·	B·	C1

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jun 10, 2026	F-0755	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 3, 2026	Complaint
Apr 17, 2026	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected May 18, 2026
Apr 17, 2026	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected May 18, 2026
Apr 17, 2026	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected May 18, 2026
Apr 17, 2026	K-0923	Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected May 18, 2026
Apr 17, 2026	F-0628	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 6, 2026
Apr 17, 2026	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected May 6, 2026	Complaint
Apr 17, 2026	F-0755	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 3, 2026
Apr 17, 2026	F-0756	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected May 6, 2026
Apr 17, 2026	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Jul 3, 2026
Apr 17, 2026	F-0814	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected May 6, 2026
Apr 17, 2026	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 3, 2026	Complaint
Apr 17, 2026	F-0887	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected May 6, 2026
Apr 17, 2026	F-0732	Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Staffing & supervision	C · Minimal Widespread	Corrected May 6, 2026
Dec 6, 2024	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jan 7, 2025	Complaint
Dec 6, 2024	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jan 7, 2025	Complaint
Dec 6, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jan 7, 2025	Complaint
May 3, 2023	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 17, 2023
May 3, 2023	F-0561	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 17, 2023
May 3, 2023	F-0641	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected May 17, 2023
May 3, 2023	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected May 17, 2023
May 3, 2023	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected May 17, 2023
Dec 9, 2021	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Waiver granted May 27, 2022
Dec 9, 2021	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Feb 18, 2022
Dec 9, 2021	K-0372	Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 18, 2022
Dec 9, 2021	K-0511	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Feb 18, 2022
Dec 9, 2021	K-0531	Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 18, 2022
Dec 9, 2021	K-0711	Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 18, 2022
Dec 9, 2021	K-0761	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Feb 18, 2022
Dec 9, 2021	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Feb 18, 2022
Dec 9, 2021	K-0923	Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Feb 18, 2022
Dec 9, 2021	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 29, 2021
Dec 9, 2021	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 29, 2021
Dec 9, 2021	F-0730	Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Dec 29, 2021
Dec 9, 2021	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Dec 29, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.8

Staffingstate 2.5

Quality measuresstate 4

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.43

State avg 3.88US avg 3.90

Registered nurse (RN)0.32

State avg 0.71US avg 0.69

Licensed practical nurse1.59

State avg 1.03US avg 0.86

Nurse aide2.52

State avg 2.14US avg 2.35

Weekend total nurse3.80

State avg 3.35US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 4.32 (case-mix index 1.44).

Staff turnover

Total nursing staff turnover67.9%

State avg 47.5%US avg 45.3%

Registered nurse turnover75.0%

State avg 46.5%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Apr 17, 2026
Cycle 1 health score: 78
Total weighted score: 66.5

Operating entity

Our Lady of Hope Health Center, Inc

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

13

Organizations

0

Individuals

13

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Barry Knestout	Individual	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Dec 5, 2017

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Barry Knestout	Individual	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Dec 5, 2017
Jonathan Blum	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Mar 1, 2025
Joseph Catrambone	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 31, 2024
Barry Knestout	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 5, 2017
Michael Kreck	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Apr 8, 2025
Jonathan Blum	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Mar 1, 2025
Barry Knestout	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Dec 5, 2017
Michael Kreck	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Apr 8, 2025
Barry Knestout	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Dec 5, 2017
Jonathan Blum	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 1, 2025
Joseph Catrambone	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Dec 31, 2024
Barry Knestout	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Dec 5, 2017
Michael Kreck	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Apr 8, 2025

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 13700 North Gayton Road, Richmond, VA 23233
ZIP: 23233
County: Henrico County FIPS 51087
State: Virginia
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Shalom Gardens Health & Rehabilitation 1600 John Rolfe Parkway, Richmond, VA 23233 CCN 495291	3.9 km	101	May 6, 2026	842 IJ1 harm3 open	$40k
Canterbury Rehabilitation and Healthcare Center 1776 Cambridge Drive, Richmond, VA 23238 CCN 495272Abuse icon	4.3 km	183	Jul 2, 2026	1424 IJ2 harm	$437k
Lakewood Manor 1900 Lauderdale Drive, Richmond, VA 23238 CCN 495403	5.1 km	96	Jun 23, 2023	321 harm	—
Cedarfield Pinnacle Living 2300 Cedarfield Parkway, Richmond, VA 23233 CCN 495434	5.2 km	20	Jul 22, 2026	6	—
The Laurels of University Park 2420 Pemberton Rd, Richmond, VA 23233 CCN 495109	6.3 km	145	Oct 28, 2025	84	—
August Healthcare at Richmond 1503 Michael Road, Richmond, VA 23229 CCN 495428	9.3 km	32	Feb 19, 2026	351 IJ4 harm	$26k
Elizabeth Adam Crump Health and Rehab 3600 Mountain Road, Glen Allen, VA 23060 CCN 495299	10.3 km	180	Aug 12, 2026	1231 harm3 open	$9,011
Westport Rehabilitation and Nursing Center 7300 Forest Ave, Richmond, VA 23226 CCN 495227	10.4 km	225	Feb 5, 2026	1372 harm	$64k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	495311	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	495311	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 495311

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction