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| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J· | K· | L· |
| Actual harm | G2 | H· | I· |
| Potential harm | D13 | E8 | F1 |
| Minimal | A· | B· | C10 |
CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.
Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.
| Date | Domain | Survey types | Citations | Most severe | Open | |
|---|---|---|---|---|---|---|
| Sep 26, 2025 | Fire safety | Fire Safety Standard | 0 | No citations | — | Open → |
| Sep 26, 2025 | Health | Health Complaint, Health Standard | 5 | Actual harm | — | Open → |
| Oct 15, 2021 | Fire safety | Fire Safety Standard | 0 | No citations | — | Open → |
| Oct 15, 2021 | Health | Health Standard | 9 | Actual harm | — | Open → |
| Nov 1, 2018 | Fire safety | Fire Safety Standard | 10 | Potential harm | — | Open → |
| Nov 1, 2018 | Health | Health Standard | 10 | Potential harm | — | Open → |
| Date | Type | Amount | Payment denial | Record |
|---|---|---|---|---|
| Sep 26, 2025 | Civil money penalty (fine) | $59,150 | — | 495117|Fine|136715 |
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J· | K· | L· |
| Actual harm | G2 | H· | I· |
| Potential harm | D13 | E8 | F1 |
| Minimal | A· | B· | C10 |
| Date | Tag | Deficiency | Scope / severity | Correction | Flags |
|---|---|---|---|---|---|
| Sep 26, 2025 | F-0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care | G · Actual harm Isolated | Corrected Nov 28, 2025 | Complaint |
| Sep 26, 2025 | F-0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Nov 28, 2025 | Complaint |
“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.
CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.
CMS legal business name of the certified provider. Operates this facility only.
Not part of a CMS-reported chain.
| Name | Type | Role (Carefield group) | CMS role text | Share | Since |
|---|---|---|---|---|---|
| Hospital Authority of Norfolk | Organization | Direct owner | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | Jul 1, 1988 |
| Name | Type | Role (Carefield group) | CMS role text | Share | Since |
|---|---|---|---|---|---|
| Hospital Authority of Norfolk | Organization | Direct owner | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | Jul 1, 1988 |
| Elizabeth Albert | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Sep 12, 2023 |
| Suzanne Allen | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Nov 12, 2024 |
| Melody Armstrong | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Sep 12, 2023 |
| Calvin Durham | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | May 25, 2010 |
Coordinates as published by CMS.
| Facility | Distance | Beds | CMS overall | Last inspection | Citations (window) | Fines |
|---|---|---|---|---|---|---|
| Autumn Care of Norfolk 1401 Halstead Avenue Revised, Norfolk, VA 23502 CCN 495253 | 2.1 km | 120 | Aug 20, 2026 | 641 IJ4 open | $25k | |
| Cypress Pointe Rehabilitation and Nursing 5580 Daniel Smith Road, Virginia Beach, VA 23462 CCN 495234 | 3 km | 90 | Feb 23, 2026 | 581 harm | $10k | |
| Waterside Health & Rehab Center 249 South Newtown Rd, Norfolk, VA 23502 CCN 495173 | 3.8 km | 197 | Nov 29, 2023 | 673 harm | $8,375 | |
| Norview Heights Rehabilitation and Nursing 827 Norview Avenue, Norfolk, VA 23509 CCN 495309 | 5.1 km | 60 | Jul 17, 2024 | 751 harm | — | |
| Bayside Health & Rehabilitation Center 1004 Independence Blvd, Virginia Beach, VA 23455 CCN 495213 | 6.2 km | 60 | Mar 6, 2025 | 682 harm | $113k | |
| Norfolk Health Care Center 901 East Princess Anne Road, Norfolk, VA 23504 CCN 495210 | 6.5 km | 180 | Mar 12, 2026 | 741 IJ | $102k | |
| Maimonides Health Center of Virginia Beach 6401 Auburn Dr, Virginia Beach, VA 23464 CCN 495186Abuse icon | 7 km | 120 | Jul 17, 2026 | 722 harm1 open | $28k | |
| Ghent Health and Rehabilitation 3900 Llewellyn Ave, Norfolk, VA 23504 CCN 495273Abuse icon | 7.3 km | 222 | Feb 26, 2026 | 772 harm | — |
| Source | Record | Facts | Evidence | Source release | Retrieved |
|---|---|---|---|---|---|
| CMS Provider Information US-CMS | 495117 | name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain | Verified | Oct 1, 2026 | Nov 7, 2026 |
| CMS Provider Information US-CMS | 495117 | ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only. | Verified | Oct 1, 2026 | Nov 7, 2026 |
First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction
| Sep 26, 2025 | F-0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Nov 28, 2025 |
| Sep 26, 2025 | F-0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Nov 28, 2025 |
| Sep 26, 2025 | F-0908 | Keep all essential equipment working safely. Environmental Deficiencies · Environment & life safety | D · Potential harm Isolated | Corrected Feb 9, 2026 |
| Oct 15, 2021 | F-0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care | G · Actual harm Isolated | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect | E · Potential harm Pattern | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0679 | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Clinical care | E · Potential harm Pattern | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0811 | Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. Nutrition and Dietary Deficiencies · Food, nutrition & hydration | E · Potential harm Pattern | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration | F · Potential harm Widespread | Corrected Dec 22, 2021 |
| Oct 15, 2021 | F-0732 | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Staffing & supervision | C · Minimal Widespread | Corrected Dec 22, 2021 |
| Nov 1, 2018 | K-0741 | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Environment & life safety | D · Potential harm Isolated | Corrected Jan 24, 2019 |
| Nov 1, 2018 | K-0920 | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety | D · Potential harm Isolated | Corrected Jan 24, 2019 |
| Nov 1, 2018 | F-0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Resident rights & abuse/neglect | E · Potential harm Pattern | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0658 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care | D · Potential harm Isolated | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0759 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Medication management | E · Potential harm Pattern | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration | E · Potential harm Pattern | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Environment & life safety | E · Potential harm Pattern | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Environment & life safety | E · Potential harm Pattern | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0007 | Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0013 | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0018 | Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0023 | Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0033 | Establish methods for sharing information. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0035 | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0036 | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | E-0037 | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Emergency preparedness | C · Minimal Widespread | Corrected Dec 16, 2018 |
| Nov 1, 2018 | F-0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Resident rights & abuse/neglect | C · Minimal Widespread | Corrected Dec 16, 2018 |
Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 5.63 (case-mix index 1.30).
| Anita Poston | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Nov 2, 2004 |
| Beverly Roberts-Atwater | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Aug 17, 2012 |
| Bradbury Robinson | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Nov 12, 2024 |
| John Ryan | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Oct 28, 2025 |
| Willie Ward | Individual | Operational / managerial control | MANAGING CONTROL - GOVERNING BODY | not provided | Sep 10, 2024 |
| Aramark Healthcare Support Services LLC | Organization | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Jan 19, 2007 |
| Hcare LLC | Organization | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | May 9, 2024 |
| Hospital Authority of Norfolk | Organization | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Jul 1, 1988 |
| Elizabeth Albert | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Sep 12, 2023 |
| Suzanne Allen | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Nov 12, 2024 |
| Melody Armstrong | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Sep 12, 2023 |
| Calvin Durham | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | May 25, 2010 |
| Robert Fogg | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Jan 1, 2000 |
| Thomas Orsini | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Nov 1, 1999 |
| Anita Poston | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Nov 2, 2004 |
| Beverly Roberts-Atwater | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Aug 17, 2012 |
| Bradbury Robinson | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Nov 12, 2024 |
| John Ryan | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Oct 28, 2025 |
| Willie Ward | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Sep 10, 2024 |
| Karen Wilhelm | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Mar 29, 2022 |
| Lorraine Wolford | Individual | Operational / managerial control | OPERATIONAL/MANAGERIAL CONTROL | not provided | Apr 2, 2025 |
| Elizabeth Albert | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Sep 12, 2023 |
| Melody Armstrong | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Sep 12, 2023 |
| Deborah Bauman | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Mar 5, 2009 |
| Calvin Durham | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | May 25, 2010 |
| Willette Lehew | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Jul 20, 1999 |
| Paul Massey | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Sep 27, 2023 |
| Thomas Orsini | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Apr 16, 2010 |
| Anita Poston | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Nov 2, 2004 |
| Beverly Roberts-Atwater | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Aug 17, 2012 |
| Bradbury Robinson | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Nov 12, 2024 |
| John Ryan | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Oct 28, 2025 |
| Willie Ward | Individual | Corporate officer / director | CORPORATE DIRECTOR | not provided | Sep 10, 2024 |
| Robert Fogg | Individual | Corporate officer / director | CORPORATE OFFICER | not provided | Jan 1, 2000 |
| Aramark Healthcare Support Services LLC | Organization | Additional disclosable party | ADP OF THE SNF | not provided | Jan 19, 2007 |
| Hcare LLC | Organization | Additional disclosable party | ADP OF THE SNF | not provided | May 9, 2024 |
| Hospital Authority of Norfolk | Organization | Additional disclosable party | ADP OF THE SNF | not provided | Jul 1, 1988 |
| Thomas Orsini | Individual | Additional disclosable party | ADP OF THE SNF | not provided | Nov 1, 1999 |
| Karen Wilhelm | Individual | Additional disclosable party | ADP OF THE SNF | not provided | Mar 29, 2022 |
| Lorraine Wolford | Individual | Additional disclosable party | ADP OF THE SNF | not provided | Apr 2, 2025 |