Westminster-Canterbury of Richmond — nursing home in Richmond, VA

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid · part of a continuing care retirement community (CCRC)
Certified beds: 158 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 136.0 CMS, MDS-derived
CMS Certification Number: 495096
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Oct 1, 1975
Ownership type: Non profit - Corporation
Operator (legal business name): Westminster Canterbury Corporation
CMS chain: Not part of a CMS-reported chain
Phone: (804) 264-6000
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

7

latest Oct 30, 2024

Citations

19

14 health · 5 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D9	E2	F6
Minimal	A·	B2	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 495096
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 158
First approved: Oct 1, 1975
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Virginia.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Oct 30, 2024	Health	Health Complaint	2	Potential harm	—	Open →
Jun 12, 2024	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jun 12, 2024	Health	Health Standard	4	Potential harm	—	Open →
May 25, 2023	Fire safety	Fire Safety Standard	1	Potential harm	—	Open →
May 25, 2023	Health	Health Standard	4	Potential harm	—	Open →
Mar 25, 2021	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Mar 25, 2021	Health	Health Standard	4	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D9	E2	F6
Minimal	A·	B2	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Oct 30, 2024	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 8, 2024	Complaint
Oct 30, 2024	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 8, 2024	Complaint
Jun 12, 2024	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 27, 2024
Jun 12, 2024	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 27, 2024
Jun 12, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 27, 2024
Jun 12, 2024	F-0757	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 27, 2024
May 25, 2023	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 4, 2024
May 25, 2023	F-0688	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 30, 2023
May 25, 2023	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 30, 2023
May 25, 2023	F-0582	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Resident rights & abuse/neglect	B · Minimal Pattern	Corrected Jun 30, 2023
May 25, 2023	F-0625	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Resident rights & abuse/neglect	B · Minimal Pattern	Corrected Jun 30, 2023
Mar 25, 2021	K-0352	Properly install and monitor supervisory attachments on automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jun 2, 2021
Mar 25, 2021	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jun 2, 2021
Mar 25, 2021	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jun 2, 2021
Mar 25, 2021	K-0511	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jun 2, 2021
Mar 25, 2021	F-0625	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Resident rights & abuse/neglect	F · Potential harm Widespread	Corrected May 9, 2021
Mar 25, 2021	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected May 9, 2021
Mar 25, 2021	F-0803	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected May 9, 2021
Mar 25, 2021	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected May 9, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.8

Staffingstate 2.5

Quality measuresstate 4

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.58

State avg 3.88US avg 3.90

Registered nurse (RN)1.36

State avg 0.71US avg 0.69

Licensed practical nurse0.59

State avg 1.03US avg 0.86

Nurse aide2.64

State avg 2.14US avg 2.35

Weekend total nurse4.15

State avg 3.35US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 5.20 (case-mix index 1.23).

Staff turnover

Total nursing staff turnover47.7%

State avg 47.5%US avg 45.3%

Registered nurse turnover28.9%

State avg 46.5%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Jun 12, 2024
Cycle 1 health score: 16
Total weighted score: 16

Operating entity

Westminster Canterbury Corporation

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

8

Organizations

3

Individuals

4

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Westminster Canterbury Corporation	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	not provided	Oct 1, 1975

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Westminster Canterbury Corporation	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	not provided	Oct 1, 1975
Tyler Mackall	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 13, 2023
John Burns	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Sep 7, 2015
Russell Gardner	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jun 19, 2006
Branch Banking and Trust Company	Organization	Mortgage / security interest	5% OR GREATER MORTGAGE INTEREST	not provided	Dec 29, 2010
The Bank of New York Mellon Trust Company	Organization	Mortgage / security interest	5% OR GREATER MORTGAGE INTEREST	not provided	Nov 30, 2006
Westminster Canterbury Corporation	Organization	Mortgage / security interest	5% OR GREATER SECURITY INTEREST	not provided	Nov 9, 2011
Tyler Mackall	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2025

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 1600 Westbrook Ave, Richmond, VA 23227
ZIP: 23227
County: Henrico County FIPS 51087
State: Virginia
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Rosedale Health & Rehabilitation 1719 Bellevue Avenue, Richmond, VA 23227 CCN 495283	1.3 km	128	Apr 3, 2025	1024 harm	—
Lakeside Health & Rehabilitation 2125 Hilliard Road, Richmond, VA 23228 CCN 495045	2.4 km	194	Aug 1, 2024	1051 harm	—
Vcu Health Children's Services at Brook Road 2924 Brook Rd, Richmond, VA 23220 CCN 49A022	3.1 km	47	Nov 6, 2025	5	—
Glenburnie Rehab & Nursing Center 1901 Libbie Ave, Richmond, VA 23226 CCN 495391	4.3 km	125	Jun 25, 2026	1431 IJ	$54k
Parham Health Care & Rehab Center 2400 E Parham Road, Richmond, VA 23228 CCN 495097SFF CandidateAbuse icon	5.5 km	180	Mar 19, 2026	1394 IJ6 harm	$194k
The Virginia Home 1101 Hampton St, Richmond, VA 23220 CCN 49E084Abuse icon	6.4 km	130	Jul 19, 2023	452 harm	—
Westport Rehabilitation and Nursing Center 7300 Forest Ave, Richmond, VA 23226 CCN 495227	6.7 km	225	Feb 5, 2026	1372 harm	$64k
August Healthcare at Richmond 1503 Michael Road, Richmond, VA 23229 CCN 495428	8 km	32	Feb 19, 2026	351 IJ4 harm	$26k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	495096	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	495096	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 495096

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction