Shelby Oaks Post Acute — nursing home in Memphis, TN

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 77 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 70.2 CMS, MDS-derived
CMS Certification Number: 445426
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jul 18, 2001
Ownership type: For profit - Limited Liability company
Operator (legal business name): Eagle Lake Holdings LLC
CMS chain: Links Healthcare Group 32 facilities
Phone: (901) 682-5677
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

8

latest Jan 8, 2026

Citations

29

22 health · 7 fire

Harm or worse

2

1 immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J1	K·	L·
Actual harm	G1	H·	I·
Potential harm	D25	E2	F·
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

1

$79,356

Payment denials

0

Latest

Sep 30, 2025

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 445426
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 77
First approved: Jul 18, 2001
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Tennessee.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Jan 8, 2026	Fire safety	Fire Safety Standard	1	Potential harm	—	Open →
Jan 8, 2026	Health	Health Standard	3	Potential harm	—	Open →
Nov 12, 2025	Fire safety	Fire Safety Complaint	3	Potential harm	—	Open →
Sep 30, 2025	Health	Health Complaint	2	Immediate jeopardy	—	Open →
Nov 17, 2022	Fire safety	Fire Safety Standard	3	Potential harm	—	Open →
Nov 17, 2022	Health	Health Standard	11	Actual harm	—	Open →
Jul 8, 2021	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jul 8, 2021	Health	Health Standard	6	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

Date	Type	Amount	Payment denial	Record
Sep 30, 2025	Civil money penalty (fine)	$79,356	—	445426\|Fine\|135197

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J1	K·	L·
Actual harm	G1	H·	I·
Potential harm	D25	E2	F·
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jan 8, 2026	K-0929	Ensure precautions for handling oxygen cylinders and equipment are correctly followed. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 30, 2026
Jan 8, 2026	F-0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 24, 2026
Jan 8, 2026	F-0693	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 24, 2026
Jan 8, 2026	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Mar 24, 2026
Nov 12, 2025	K-0211	Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 5, 2026	Complaint
Nov 12, 2025	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 5, 2026	Complaint
Nov 12, 2025	K-0355	Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jan 5, 2026	Complaint
Sep 30, 2025	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	J · Immediate jeopardy Isolated	Corrected Oct 22, 2025	Complaint
Sep 30, 2025	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 22, 2025	Complaint
Nov 17, 2022	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	G · Actual harm Isolated	Corrected Feb 22, 2023
Nov 17, 2022	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 14, 2022
Nov 17, 2022	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 14, 2022
Nov 17, 2022	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 14, 2022
Nov 17, 2022	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 10, 2023
Nov 17, 2022	F-0565	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 22, 2023
Nov 17, 2022	F-0569	Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Feb 22, 2023
Nov 17, 2022	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Feb 22, 2023
Nov 17, 2022	F-0727	Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Feb 22, 2023
Nov 17, 2022	F-0732	Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Mar 10, 2023
Nov 17, 2022	F-0759	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Feb 22, 2023
Nov 17, 2022	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Mar 10, 2023
Nov 17, 2022	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Mar 10, 2023
Nov 17, 2022	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Feb 22, 2023
Jul 8, 2021	F-0693	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 30, 2021
Jul 8, 2021	F-0757	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 30, 2021
Jul 8, 2021	F-0760	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 30, 2021
Jul 8, 2021	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 30, 2021
Jul 8, 2021	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Jul 30, 2021
Jul 8, 2021	F-0919	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jul 30, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 3

Staffingstate 2.5

Quality measuresstate 3.7

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.47

State avg 3.82US avg 3.90

Registered nurse (RN)0.49

State avg 0.60US avg 0.69

Licensed practical nurse0.94

State avg 1.08US avg 0.86

Nurse aide2.04

State avg 2.14US avg 2.35

Weekend total nurse2.93

State avg 3.32US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 2.97 (case-mix index 1.63).

Staff turnover

Total nursing staff turnover58.6%

State avg 48.6%US avg 45.3%

Registered nurse turnover66.7%

State avg 43.2%US avg 42.5%

Administrators who left0

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Jan 8, 2026
Cycle 1 health score: 12
Total weighted score: 64.25

Operating entity

Eagle Lake Holdings LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Links Healthcare Group

32 facilities in 2 states. CMS chain ID 318.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 3.1

Ownership disclosures

Disclosures

10

Organizations

2

Individuals

6

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Links Healthcare Group LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 19, 2024
Elbert Hines	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2025
Weston Holt	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2025
Curtis Rodriguez	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 20, 2024
Toby Tilford	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 26, 2024
5070 Sanderlin Avenue Tn LLC	Organization	Mortgage / security interest	5% OR GREATER MORTGAGE INTEREST	not provided	Jan 1, 2025
5070 Sanderlin Avenue Tn LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Dec 19, 2024
Links Healthcare Group LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jan 2, 2025
Elbert Hines	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2025
Weston Holt	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2025

Same chain in Tennessee

All 31 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
West Tennessee Post Acute 597 West Forest Avenue, Jackson, TN 38301 CCN 445187	75	Jun 17, 2026	14	—
Covington Post Acute 765 Bert Johnston Avenue, Covington, TN 38019 CCN 445330	98	Mar 25, 2026	17	—
Northbrooke Post Acute 121 Physicians Dr, Jackson, TN 38305 CCN 445401	120	Apr 16, 2025	44	—
Applingwood Post Acute 1536 Appling Care Lane, Cordova, TN 38018 CCN 445411	78	Aug 12, 2025	101 IJ	$64k
Harborview Post Acute 1513 N 2nd Street, Memphis, TN 38107 CCN 445428	113	Jun 10, 2026	261 harm	—
Cypress Grove Post Acute 45 Forest Cove, Jackson, TN 38301 CCN 445453	170	Jul 15, 2026	352 IJ1 harm	$17k

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS (geocoding footnote 22).

Address: 5070 Sanderlin Avenue, Memphis, TN 38117
ZIP: 38117
County: Shelby County FIPS 47157
State: Tennessee
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Allen Morgan Health and Rehabilitation Center 177 North Highland, Memphis, TN 38111 CCN 445133	4.1 km	31	Feb 11, 2026	11	—
Highlands Health and Rehabilitation Center 3549 Norriswood, Memphis, TN 38111 CCN 445165	4.1 km	180	Jul 29, 2026	311 IJ	$15k
Signature Healthcare of Primacy 6025 Primacy Parkway, Memphis, TN 38119 CCN 445140	5.9 km	120	Mar 3, 2026	11	—
Iris Cove Health & Rehabilitation 6733 Quince Road, Memphis, TN 38119 CCN 445197	5.9 km	188	Mar 5, 2026	485 IJ	$72k
Waters of Memphis a Rehabilitation & Nursing Ctr 6500 Kirby Gate Boulevard, Memphis, TN 38119 CCN 445522	5.9 km	90	Mar 18, 2026	17	—
Delta Blues Health & Rehabilitation 3933 Allenbrooke Cove, Memphis, TN 38118 CCN 445485	7.8 km	180	Oct 2, 2025	391 IJ	$8,281
Signature Healthcare of Memphis 1150 Dovecrest Rd, Memphis, TN 38134 CCN 445241	8.7 km	140	May 13, 2026	9	—
Ave Maria Home 2805 Charles Bryan Rd, Bartlett, TN 38134 CCN 445490	8.7 km	100	Mar 28, 2024	221 IJ	$28k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	445426	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	445426	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 445426

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction