Highlands Living Center — nursing home in Pittsford, NY

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid · part of a continuing care retirement community (CCRC)
Certified beds: 122 CMS-certified beds (not state-licensed beds)
Licensed beds: 120 state-licensed beds · New York State Department of Health
State license: 2763300N active · licensee Highlands Living Center Inc
Average residents per day: 115.1 CMS, MDS-derived
CMS Certification Number: 335786
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jul 10, 1995
Ownership type: Non profit - Corporation
Operator (legal business name): The Highlands Living Center Inc
CMS chain: Not part of a CMS-reported chain
Phone: (585) 383-1700
Resident & family council: Both
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

7

latest May 28, 2026

Citations

33

19 health · 14 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D13	E16	F1
Minimal	A·	B1	C2

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 335786
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 122
First approved: Jul 10, 1995
Located in a hospital: No
Status: Active CMS certification as of CMS release Nov 1, 2026
Evidence: Verified

State license

Authority: New York State Department of Health (NYSDOH)
License number: 2763300N
State facility ID: 5716
License type: Residential Health Care Facility - SNF
License status: active
Licensed beds: 120
Bed certifications: RHCF: 120
Link to CMS record: Linked by exact street address + ZIP Inferred
Licensee: Highlands Living Center Inc · Not for Profit Corporation
Initially licensed: Jun 29, 1995
As of: Oct 23, 2026
Evidence: Inferred source ↗

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
May 28, 2026	Health	Health Complaint	2	Potential harm	—	Open →
Feb 19, 2025	Fire safety	Fire Safety Standard	3	Potential harm	—	Open →
Feb 19, 2025	Health	Health Standard	8	Potential harm	—	Open →
Jun 9, 2023	Fire safety	Fire Safety Standard	6	Potential harm	—	Open →
Jun 9, 2023	Health	Health Standard	6	Potential harm	—	Open →
Sep 2, 2021	Fire safety	Fire Safety Standard	5	Potential harm	—	Open →
Sep 2, 2021	Health	Health Standard	3	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D13	E16	F1
Minimal	A·	B1	C2

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
May 28, 2026	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 27, 2026	Complaint
May 28, 2026	F-0610	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 27, 2026	Complaint
Feb 19, 2025	K-0311	Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 31, 2025
Feb 19, 2025	K-0923	Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Mar 31, 2025
Feb 19, 2025	F-0610	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Apr 15, 2025
Feb 19, 2025	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 15, 2025
Feb 19, 2025	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 15, 2025
Feb 19, 2025	F-0759	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Apr 15, 2025
Feb 19, 2025	F-0760	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Apr 15, 2025
Feb 19, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Apr 15, 2025
Feb 19, 2025	F-0919	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 15, 2025
Feb 19, 2025	F-0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 15, 2025
Feb 19, 2025	E-0029	Develop a communication plan. Emergency Preparedness Deficiencies · Emergency preparedness	C · Minimal Widespread	Corrected Mar 31, 2025
Jun 9, 2023	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 1, 2023
Jun 9, 2023	K-0351	Install an approved automatic sprinkler system. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 1, 2023
Jun 9, 2023	K-0531	Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Aug 1, 2023
Jun 9, 2023	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 1, 2023
Jun 9, 2023	K-0921	Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Aug 1, 2023
Jun 9, 2023	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 26, 2023
Jun 9, 2023	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 26, 2023
Jun 9, 2023	F-0791	Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 26, 2023
Jun 9, 2023	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Aug 24, 2023
Jun 9, 2023	F-0836	Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. Administration Deficiencies · Administration & records	E · Potential harm Pattern	Corrected Jul 26, 2023
Jun 9, 2023	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 26, 2023
Jun 9, 2023	E-0037	Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Emergency preparedness	C · Minimal Widespread	Corrected Aug 1, 2023
Sep 2, 2021	K-0311	Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Nov 13, 2021
Sep 2, 2021	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Nov 13, 2021
Sep 2, 2021	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Nov 13, 2021
Sep 2, 2021	K-0754	Provide properly sized and located linen or trash receptacles. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Nov 13, 2021
Sep 2, 2021	K-0916	Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Nov 13, 2021
Sep 2, 2021	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Oct 7, 2021
Sep 2, 2021	F-0885	Report COVID19 data to residents and families. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Oct 7, 2021
Sep 2, 2021	F-0732	Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Staffing & supervision	B · Minimal Pattern	Corrected Oct 7, 2021

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.1

Health inspectionsstate 2.7

Staffingstate 2.9

Quality measuresstate 3.9

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.84

State avg 3.69US avg 3.90

Registered nurse (RN)0.44

State avg 0.73US avg 0.69

Licensed practical nurse1.24

State avg 0.76US avg 0.86

Nurse aide2.16

State avg 2.20US avg 2.35

Weekend total nurse3.33

State avg 3.20US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 4.16 (case-mix index 1.29).

Staff turnover

Total nursing staff turnover65.3%

State avg 40.3%US avg 45.3%

Registered nurse turnover71.4%

State avg 39.6%US avg 42.5%

Administrators who left1

State avg 1US avg 1

Health survey score

Cycle 1 standard survey: Feb 19, 2025
Cycle 1 health score: 52
Total weighted score: 54

Operating entity

The Highlands Living Center Inc

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

17

Organizations

1

Individuals

14

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Strong Partners Healthsystem, Inc	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Mar 16, 1995
Samuel Busari	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jul 14, 2021
Nirmala Nicholas	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jul 7, 2003
Samuel Busari	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jul 14, 2021
Elizabeth Garrett	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
William Hall	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
Robert Latella	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
Robbie Magee	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
Robert Mccann	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Oct 1, 2012
Michael Riordan	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
Gerald Vanstrydonck	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2011
Elizabeth Yale	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jul 31, 2023
Strong Partners Healthsystem, Inc	Organization	Trustee	TRUSTEE OF THE SNF	not provided	Mar 16, 1995
Strong Partners Healthsystem, Inc	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Mar 4, 2025
Samuel Busari	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 4, 2025
Nirmala Nicholas	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 4, 2025
Elizabeth Yale	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Dec 23, 2024

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 500 Hahnemann Trail, Pittsford, NY 14534
ZIP: 14534
County: Monroe County FIPS 36055
State: New York
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Penfield Place 1700 Penfield Road, Penfield, NY 14526 CCN 335407	4.9 km	48	Jan 31, 2025	21	—
The Friendly Home 3156 East Avenue, Rochester, NY 14618 CCN 335476	5 km	200	Dec 19, 2025	25	—
Crest Manor Living and Rehabilitation Center 6745 Pittsford-Palmyra Road, Fairport, NY 14450 CCN 335467	5.1 km	80	May 15, 2026	352 harm2 open	$41k
Fairport Skilled Nursing and Rehab 4646 Fairport Nine Mile Point Road, Fairport, NY 14450 CCN 335576	5.3 km	196	May 13, 2025	27	—
Aaron Manor Rehabilitation and Nursing Center 100 St. Camillus Way, Fairport, NY 14450 CCN 335532	5.4 km	140	Oct 24, 2024	16	—
Jewish Home of Rochester 2021 Winton Road South, Rochester, NY 14618 CCN 335105	6.7 km	362	Dec 11, 2025	24	—
Blossom Health Care Center Inc. 989 Blossom Road, Rochester, NY 14610 CCN 335473	7.9 km	80	Mar 24, 2026	61	—
The Highlands at Brighton 5901 Lac De Ville Boulevard, Rochester, NY 14618 CCN 335778	8.1 km	145	May 7, 2026	34	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	335786	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	335786	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026
New York DOH Health Facility Information NY	5716	state_license, licensed_beds, licensee Linked to the CMS record by exact normalized street address and ZIP (the state roster does not publish the CCN).	Inferred	Oct 23, 2026	Nov 7, 2026
New York DOH Bed Certifications NY	5716	capacity, bed_certifications	Verified	Nov 1, 2026	Nov 7, 2026

Record-level source links for CCN 335786

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction