Holy Cross Health Center — nursing home in Manchester, NH

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 40 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 23.0 CMS, MDS-derived
CMS Certification Number: 305074
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Mar 15, 1996
Ownership type: Non profit - Church related
Operator (legal business name): Holy Cross Health Center Inc
CMS chain: Not part of a CMS-reported chain
Phone: (603) 628-3550
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

6

latest Feb 25, 2026

Citations

13

2 health · 11 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D2	E4	F3
Minimal	A·	B·	C4

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 305074
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 40
First approved: Mar 15, 1996
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for New Hampshire.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Feb 25, 2026	Fire safety	Fire Safety Standard	3	Potential harm	—	Open →
Feb 25, 2026	Health	Health Standard	1	Potential harm	—	Open →
Jan 3, 2025	Fire safety	Fire Safety Standard	3	Potential harm	—	Open →
Jan 3, 2025	Health	Health Standard	1	Potential harm	—	Open →
Jan 31, 2024	Fire safety	Fire Safety Standard	5	Potential harm	—	Open →
Jan 31, 2024	Health	Health Standard	0	No citations	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D2	E4	F3
Minimal	A·	B·	C4

By concept

Date	Tag	Deficiency	Scope / severity	Correction
Feb 25, 2026	K-0913	Ensure operating rooms are properly protected and written records are maintained and available for inspection. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 11, 2026
Feb 25, 2026	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 11, 2026
Feb 25, 2026	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Mar 11, 2026
Feb 25, 2026	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Mar 11, 2026
Jan 3, 2025	K-0372	Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jan 31, 2025
Jan 3, 2025	F-0868	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Administration & records	D · Potential harm Isolated	Corrected Jan 29, 2025
Jan 3, 2025	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Jan 31, 2025
Jan 3, 2025	K-0293	Have properly located and lighted "Exit" signs. Egress Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Jan 31, 2025
Jan 31, 2024	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Mar 22, 2024
Jan 31, 2024	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 22, 2024
Jan 31, 2024	K-0916	Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 22, 2024
Jan 31, 2024	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 22, 2024
Jan 31, 2024	K-0355	Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Environment & life safety	C · Minimal Widespread	Corrected Mar 22, 2024

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3

Health inspectionsstate 2.8

Staffingstate 3.4

Quality measuresstate 3.2

Long-stay QM

Short-stay QMNot rated

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.98

State avg 3.87US avg 3.90

Registered nurse (RN)0.76

State avg 0.78US avg 0.69

Licensed practical nurse0.93

State avg 0.76US avg 0.86

Nurse aide3.28

State avg 2.32US avg 2.35

Weekend total nurse4.53

State avg 3.43US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 6.01 (case-mix index 1.16).

Staff turnover

Total nursing staff turnover29.4%

State avg 43.4%US avg 45.3%

Registered nurse turnoverNot reported

State avg 40.5%US avg 42.5%

Administrators who left0

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: Feb 25, 2026
Cycle 1 health score: 16
Total weighted score: 13

Operating entity

Holy Cross Health Center Inc

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Not part of a CMS-reported chain.

Ownership disclosures

Disclosures

18

Organizations

1

Individuals

16

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Sisters of Holy Cross, Inc./U.s. Region	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	May 11, 1995

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Sisters of Holy Cross, Inc./U.s. Region	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	May 11, 1995
Kelli Coulombe	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Feb 22, 2022
Susan Dinardo	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 19, 2013
Jody Eafrati	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 5, 2004
Raphael Farra	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Mar 1, 2018
Stephanie Fraser	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Feb 26, 2014
Victor Ishak	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 1, 2008
Jessica Oliveira	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jul 15, 2022
Stefanie Osiek	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Apr 1, 2021
Bonni Phillips	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Apr 27, 2018
Laura Renfer	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 9, 2001
Anne Hoffler	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2024
Marie Blanche Lamarre	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2024
Therese Martin	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2024
Kelly Murphy	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 1, 2017
Sisters of Holy Cross, Inc./U.s. Region	Organization	Additional disclosable party	ADP OF THE SNF	not provided	May 11, 1995
Raphael Farra	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Mar 1, 2018
Stefanie Osiek	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Feb 28, 2025

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 357 Island Pond Road, Manchester, NH 03109
ZIP: 03109
County: Hillsborough County FIPS 33011
State: New Hampshire
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Villa Crest Nursing and Retirement Center 1276 Hanover Street, Manchester, NH 03104 CCN 305079	2 km	126	Aug 6, 2026	15	—
Hanover Hill Health Care Center 700 Hanover Street, Manchester, NH 03104 CCN 305009	2.4 km	124	Mar 10, 2026	131 harm	$8,512
St Joseph Residence 495 Mammoth Rd, Manchester, NH 03104 CCN 305088	2.4 km	22	Dec 23, 2025	25	—
Saint Teresa Rehabilitation & Nursing Center 519 Bridge Street, Manchester, NH 03104 CCN 305071	3.1 km	51	Apr 29, 2026	27	—
Maple Leaf Health Care Center 198 Pearl Street, Manchester, NH 03104 CCN 305030	4.1 km	114	Mar 4, 2026	11	—
Mount Carmel Rehabilitation and Nursing Center 235 Myrtle Street, Manchester, NH 03104 CCN 305067	4.1 km	122	Jul 24, 2026	30	—
Ridgewood Center, Genesis Healthcare 25 Ridgewood Road, Bedford, NH 03110 CCN 305052	5.4 km	150	Feb 11, 2026	141 IJ	$16k
Courville at Manchester 44 West Webster Street, Manchester, NH 03104 CCN 305057SFF Candidate	5.5 km	76	May 6, 2026	351 IJ1 harm	$23k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	305074	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	305074	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 305074

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction