Heritage Nursing and Rehabilitation Community — nursing home in Zeeland, MI

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 39 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 35.2 CMS, MDS-derived
CMS Certification Number: 235525
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): May 15, 1992
Ownership type: For profit - Corporation
Operator (legal business name): Atrium Heritage Inc
CMS chain: Atrium Centers 26 facilities
Phone: (616) 772-9191
Resident & family council: Both
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

6

latest Mar 17, 2026

Citations

39

16 health · 23 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D10	E17	F12
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 235525
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 39
First approved: May 15, 1992
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Michigan.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Mar 17, 2026	Fire safety	Fire Safety Standard	16	Potential harm	—	Open →
Mar 17, 2026	Health	Health Standard	3	Potential harm	—	Open →
Feb 21, 2025	Fire safety	Fire Safety Standard	5	Potential harm	—	Open →
Feb 21, 2025	Health	Health Complaint, Health Standard	7	Potential harm	—	Open →
Apr 4, 2024	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
Apr 4, 2024	Health	Health Complaint, Health Standard	6	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D10	E17	F12
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Mar 17, 2026	E-0039	Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Emergency preparedness	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0211	Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0271	Have exits that are accessible at all times. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0293	Have properly located and lighted "Exit" signs. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0345	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0372	Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0511	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0711	Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0751	Have restrictions on the use of flammable curtains. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0781	Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Apr 10, 2026
Mar 17, 2026	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 10, 2026
Mar 17, 2026	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 17, 2026
Mar 17, 2026	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Apr 17, 2026
Mar 17, 2026	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Apr 17, 2026
Feb 21, 2025	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 17, 2025
Feb 21, 2025	K-0372	Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 26, 2025
Feb 21, 2025	K-0511	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 26, 2025
Feb 21, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 26, 2025
Feb 21, 2025	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 26, 2025
Feb 21, 2025	F-0578	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Mar 26, 2025
Feb 21, 2025	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 26, 2025
Feb 21, 2025	F-0755	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Mar 26, 2025
Feb 21, 2025	F-0758	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Mar 26, 2025	Complaint
Feb 21, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Mar 26, 2025
Feb 21, 2025	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Mar 26, 2025
Feb 21, 2025	F-0847	Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Administration & records	D · Potential harm Isolated	Corrected Mar 26, 2025
Apr 4, 2024	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected May 10, 2024
Apr 4, 2024	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected May 10, 2024
Apr 4, 2024	F-0558	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected May 10, 2024
Apr 4, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected May 10, 2024	Complaint
Apr 4, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected May 10, 2024
Apr 4, 2024	F-0710	Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected May 10, 2024
Apr 4, 2024	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected May 10, 2024
Apr 4, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected May 10, 2024

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.2

Health inspectionsstate 2.8

Staffingstate 3.6

Quality measuresstate 3.9

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.12

State avg 4.03US avg 3.90

Registered nurse (RN)0.58

State avg 0.78US avg 0.69

Licensed practical nurse0.75

State avg 0.89US avg 0.86

Nurse aide1.78

State avg 2.36US avg 2.35

Weekend total nurse2.87

State avg 3.50US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 3.42 (case-mix index 1.27).

Staff turnover

Total nursing staff turnover41.2%

State avg 44.6%US avg 45.3%

Registered nurse turnover33.3%

State avg 39.2%US avg 42.5%

Administrators who left0

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: Mar 17, 2026
Cycle 1 health score: 28
Total weighted score: 33

Operating entity

Atrium Heritage Inc

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Atrium Centers

26 facilities in 4 states. CMS chain ID 54.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 2.9

Ownership disclosures

Disclosures

11

Organizations

2

Individuals

9

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Atrium Centers, LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Oct 1, 2007
Essel Bailey	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	74%	Dec 27, 2012
Donald Finney	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	25%	Aug 22, 2012
Dennis Lockhart	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Jan 1, 2010

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Atrium Centers, LLC	Organization	Direct owner	5% OR GREATER DIRECT OWNERSHIP INTEREST	100%	Oct 1, 2007
Essel Bailey	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	74%	Dec 27, 2012
Donald Finney	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	25%	Aug 22, 2012
Dennis Lockhart	Individual	Indirect owner	5% OR GREATER INDIRECT OWNERSHIP INTEREST	not provided	Jan 1, 2010
Atrium Centers Management LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Oct 1, 2007
Susan Albright Ross	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 2, 2018
Deborah Gross	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Dec 12, 2016
Essel Bailey	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Oct 1, 2007
Donald Finney	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Aug 22, 2012
Susan Albright Ross	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Jan 2, 2018
James Ferkany	Individual	Corporate officer / director	CORPORATE OFFICER	not provided	Aug 1, 2018

Same chain in Michigan

All 25 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Fairview Nursing and Rehabilitation Community 441 E Main St, Centreville, MI 49032 CCN 235013	64	Nov 21, 2025	441 IJ4 harm	$56k
Marshall Nursing and Rehabilitation Community 575 N Madison Street, Marshall, MI 49068 CCN 235174	60	Aug 6, 2026	1001 IJ2 harm	$52k
South Haven Nursing and Rehabilitation Community 850 Phillips, South Haven, MI 49090 CCN 235270	70	Jun 17, 2026	741 IJ	—
Gladwin Nursing and Rehabilitation Community 3270 Pratt Lake Road, Gladwin, MI 48624 CCN 235335	60	May 27, 2026	381 harm	—
Grayling Nursing & Rehabilitation Community 331 Meadows Drive, Grayling, MI 49738 CCN 235432	72	May 21, 2026	362 harm	—
Allendale Nursing and Rehabilitation Community 11007 Radcliff Drive, Allendale, MI 49401 CCN 235450	60	Jun 30, 2026	502 harm	—
King Nursing & Rehabilitation Community 2280 Tower Hill Road, Houghton Lake, MI 48629 CCN 235519Abuse icon	61	Aug 17, 2026	321 harm4 open	—
Hillcrest Nursing and Rehabilitation Community 695 Mitzi Street, North Muskegon, MI 49445 CCN 235522	39	Dec 4, 2025	292 harm	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 320 East Central Avenue, Zeeland, MI 49464
ZIP: 49464
County: Ottawa County FIPS 26139
State: Michigan
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Medilodge of Zeeland 285 North State St, Zeeland, MI 49464 CCN 235347	1 km	138	May 6, 2026	501 harm	—
Medilodge of Holland 1221 East 16th, Holland, MI 49423 CCN 235638	4.8 km	77	Jul 8, 2026	231 open	—
The Inn at Freedom Village 145 Columbia Avenue, Holland, MI 49423 CCN 235548	7.5 km	39	Mar 3, 2026	12	—
Resthaven Care Center 280 W 40th St, Holland, MI 49423 CCN 235378	10.6 km	145	Jul 30, 2026	371 harm	—
The Oaks at Jamestown 3145 Sun Chase Avenue, Hudsonville, MI 49426 CCN 235735	13 km	58	Jul 15, 2026	11	—
The Laurels of Hudsonville 3650 Van Buren, Hudsonville, MI 49426 CCN 235327	13.1 km	108	Aug 19, 2026	474 harm	$31k
Allendale Nursing and Rehabilitation Community 11007 Radcliff Drive, Allendale, MI 49401 CCN 235450	19.6 km	60	Jun 30, 2026	502 harm	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	235525	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	235525	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 235525

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction