Nursing home · SNF / NF

Regency at Waterford

Federal · CMSActive CMS certificationCCN 235260For profit CMS overall

1901 N Telegraph Rd, Waterford, MI 48328 · Operated by Northern Oak Management Company LLC · Chain Ciena Healthcare/Laurel Health Care

Source: CMS Provider Data Catalog, release Oct 1, 2026 · provenance

$25 Full Intelligence Report

Certified beds

150

Avg residents / day

122

Inspections

Citations

Harm-level

Fines

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 150 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 121.8 CMS, MDS-derived
CMS Certification Number: 235260
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Jan 1, 1976
Ownership type: For profit - Corporation
Operator (legal business name): Northern Oak Management Company LLC
CMS chain: Ciena Healthcare/Laurel Health Care 80 facilities
Phone: (248) 836-1000
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

latest Jul 29, 2026

Citations

54 health · 2 fire

Harm or worse

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G2	H·	I·
Potential harm	D29	E20	F5
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

Payment denials

Latest

—

Date	Domain	Survey types	Citations	Most severe	Open
Jul 29, 2026	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jul 29, 2026	Health	Health Standard	3	Potential harm	—	Open →
May 27, 2026	Health	Health Complaint	1	Actual harm	—	Open →
Jan 14, 2026	Health	Health Complaint	1	Actual harm	—	Open →
Sep 10, 2025	Health	Health Complaint	1	Potential harm	—	Open →
May 22, 2025	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
May 22, 2025	Health	Health Standard	23	Potential harm	—	Open →
Apr 10, 2025	Health	Health Complaint	3	Potential harm	—	Open →
Oct 7, 2024	Health	Health Complaint	4	Potential harm	—	Open →
Jun 12, 2024	Fire safety	Fire Safety Standard	0	No citations	—	Open →
Jun 12, 2024	Health	Health Standard	15	Potential harm	—	Open →
Mar 20, 2024	Health	Health Complaint	3	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G2	H·	I·
Potential harm	D29	E20	F5
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Jul 29, 2026	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 26, 2026
Jul 29, 2026	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 26, 2026
Jul 29, 2026	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Aug 26, 2026
May 27, 2026	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	G · Actual harm Isolated	Corrected Jun 18, 2026	Complaint
Jan 14, 2026	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	G · Actual harm Isolated	Corrected Feb 4, 2026	Complaint
Sep 10, 2025	F-0583	Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Oct 6, 2025	Complaint
May 22, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jun 26, 2025
May 22, 2025	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0561	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0565	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0607	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0688	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0699	Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 26, 2025
May 22, 2025	F-0757	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0759	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0804	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Jun 26, 2025
May 22, 2025	F-0867	Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Administration & records	F · Potential harm Widespread	Corrected Jun 26, 2025
May 22, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	F · Potential harm Widespread	Corrected Jun 26, 2025
May 22, 2025	F-0881	Implement a program that monitors antibiotic use. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Jun 26, 2025
May 22, 2025	F-0925	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Jun 26, 2025
Apr 10, 2025	F-0607	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 8, 2025	Complaint
Apr 10, 2025	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 8, 2025	Complaint
Apr 10, 2025	F-0804	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected May 8, 2025	Complaint
Oct 7, 2024	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Nov 7, 2024	Complaint
Oct 7, 2024	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Nov 7, 2024	Complaint
Oct 7, 2024	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Nov 7, 2024	Complaint
Oct 7, 2024	F-0711	Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Staffing & supervision	E · Potential harm Pattern	Corrected Nov 7, 2024	Complaint
Jun 12, 2024	F-0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jul 11, 2024
Jun 12, 2024	F-0554	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0558	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Jul 11, 2024
Jun 12, 2024	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 11, 2024
Jun 12, 2024	F-0679	Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0695	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0698	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0745	Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 11, 2024
Jun 12, 2024	F-0757	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0810	Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Jul 11, 2024
Jun 12, 2024	F-0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 11, 2024
Jun 12, 2024	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Jul 11, 2024
Mar 20, 2024	F-0557	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Apr 11, 2024	Complaint
Mar 20, 2024	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Apr 11, 2024	Complaint
Mar 20, 2024	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 11, 2024	Complaint

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Operating entity

Northern Oak Management Company LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Ciena Healthcare/Laurel Health Care

80 facilities in 4 states. CMS chain ID 144.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 2.9

Ownership disclosures

Disclosures

Organizations

Individuals

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Anis Khan	Individual	Operational / managerial control	MANAGING CONTROL - GOVERNING BODY	not provided	Jun 1, 2011
Mohammad Qazi	Individual	Operational / managerial control	MANAGING CONTROL - GOVERNING BODY	not provided	Jun 1, 2011
Ciena Healthcare Management Inc	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2011
Scott Avery	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 16, 2022
Anis Khan	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2011
Purvaj Patel	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2025
Mohammad Qazi	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2011
Ciena Healthcare Management Inc	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Mar 20, 2025
Mohammad a Qazi Living Trust Dated 09/26/97	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2011
Scott Avery	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Nov 16, 2022
Neal Deutsch	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 23, 2025
Anna Gardina	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 23, 2025
Anis Khan	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2011
Purvaj Patel	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2025
Mohammad Qazi	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2011

Same chain in Michigan

All 79 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Regency at Jackson 434 W North Street, Jackson, MI 49202 CCN 235016SFF Candidate	82	Jun 5, 2026	891 IJ3 harm	$16k
Regency at Fremont 4554 West 48th Street, Fremont, MI 49412 CCN 235176	129	Jun 9, 2026	471 harm	—
Hartford Nursing & Rehabilitation Center 6700 W Outer Dr, Detroit, MI 48235 CCN 235177	188	Jul 9, 2026	441 harm1 open	—
Christian Park Village 2525 7th Avenue South, Escanaba, MI 49829 CCN 235179	59	Dec 4, 2025	16	—
Fountain View of Monroe 1971 N Monroe Street, Monroe, MI 48162 CCN 235225	119	Dec 3, 2025	10	—
Christian Park Health Care Center 2415 5th Avenue South, Escanaba, MI 49829 CCN 235244Abuse icon	99	Jul 15, 2026	627 harm	$37k
Brittany Manor 3615 East Ashman Street, Midland, MI 48642 CCN 235245Abuse icon	138	May 13, 2026	454 harm	—
The Laurels of Kent 350 N Center St, Lowell, MI 49331 CCN 235253	153	Feb 24, 2026	373 harm	$62k

Coordinates as published by CMS.

Address: 1901 N Telegraph Rd, Waterford, MI 48328
ZIP: 48328
County: Oakland County FIPS 26125
State: Michigan
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Lourdes Rehabilitation and Healthcare Center 2300 Watkins Lake Rd, Waterford, MI 48328 CCN 235252	2 km	80	Jun 29, 2026	132 harm	—
Oakland Manor Nursing and Rehabilitation Center Ll 50 N Perry St, 1st Floor, Pontiac, MI 48342 CCN 235703	5.2 km	29	May 5, 2026	29	—
Villa at Pine Place 4800 Clintonville Rd, Clarkston, MI 48346 CCN 235461	5.3 km	120	Aug 4, 2026	705 harm	$180k
The Orchards at Canterbury on the Lake 5601 Hatchery Road, Waterford, MI 48329 CCN 235555Abuse icon	5.5 km	128	Jan 20, 2026	972 harm	—
The Villa at Silverbell Estates 1255 West Silverbell Road, Orion, MI 48359 CCN 235396	8.3 km	106	Jun 2, 2026	485 harm	$36k
The Villa at Green Lake Estates 6470 Alden Dr, Orchard Lake, MI 48324 CCN 235489	10.3 km	85	Jun 9, 2026	532 IJ4 harm	$422k
Wellbridge of Clarkston 5655 Clarkston Road, Clarkston, MI 48348 CCN 235726	10.4 km	100	Aug 5, 2026	461 harm	—
Pomeroy Living Rochester Skilled Rehabilitation 3500 West South Blvd, Rochester Hills, MI 48309 CCN 235477	11.7 km	182	Apr 21, 2026	481 harm	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	235260	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	235260	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 235260

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction

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Regency at Waterford

Federal certification

State license

Penalties

All disclosed roles

Same chain in Michigan

Nearby nursing homes

Regency at Waterford

Federal certification

State license

Penalties

All disclosed roles

Same chain in Michigan

Nearby nursing homes