The Springs of Avalon — nursing home in West Memphis, AR

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 85 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 76.5 CMS, MDS-derived
CMS Certification Number: 045217
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Nov 1, 1993
Ownership type: For profit - Limited Liability company
Operator (legal business name): West Memphis Operators, LLC
CMS chain: The Springs Arkansas 26 facilities
Phone: (870) 735-4543
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

7

latest Aug 13, 2026

Citations

31

19 health · 12 fire

Harm or worse

1

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G1	H·	I·
Potential harm	D4	E15	F11
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

1

$8,416

Payment denials

0

Latest

Aug 14, 2025

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 045217
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 85
First approved: Nov 1, 1993
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Arkansas.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Aug 13, 2026	Fire safety	Fire Safety Standard	3	Potential harm	3	Open →
Aug 13, 2026	Health	Health Standard	2	Actual harm	2	Open →
Feb 27, 2025	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
Feb 27, 2025	Health	Health Complaint, Health Standard	6	Potential harm	—	Open →
May 22, 2024	Health	Health Complaint	2	Potential harm	—	Open →
Feb 2, 2024	Fire safety	Fire Safety Standard	7	Potential harm	—	Open →
Feb 2, 2024	Health	Health Complaint, Health Standard	9	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

Date	Type	Amount	Payment denial	Record
Aug 14, 2025	Civil money penalty (fine)	$8,416	—	045217\|Fine\|134693

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G1	H·	I·
Potential harm	D4	E15	F11
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Aug 13, 2026	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	G · Actual harm Isolated	Plan of correction, not yet verified Sep 10, 2026
Aug 13, 2026	K-0223	Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Environment & life safety	F · Potential harm Widespread	Plan of correction, not yet verified Sep 10, 2026
Aug 13, 2026	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Plan of correction, not yet verified Sep 10, 2026
Aug 13, 2026	K-0355	Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Plan of correction, not yet verified Sep 10, 2026
Aug 13, 2026	F-0711	Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Plan of correction, not yet verified Sep 10, 2026
Feb 27, 2025	K-0347	Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 27, 2025
Feb 27, 2025	K-0920	Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 27, 2025
Feb 27, 2025	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 27, 2025
Feb 27, 2025	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	E · Potential harm Pattern	Corrected Mar 27, 2025
Feb 27, 2025	F-0803	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Mar 27, 2025	Complaint
Feb 27, 2025	F-0805	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Mar 27, 2025
Feb 27, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	E · Potential harm Pattern	Corrected Mar 27, 2025
Feb 27, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Mar 27, 2025
May 22, 2024	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 19, 2024	Complaint
May 22, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jun 19, 2024	Complaint
Feb 2, 2024	E-0041	Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Emergency preparedness	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	K-0223	Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	K-0293	Have properly located and lighted "Exit" signs. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	K-0341	Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	F-0575	Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0578	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 1, 2024	Complaint
Feb 2, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0692	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Mar 1, 2024
Feb 2, 2024	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	F · Potential harm Widespread	Corrected Mar 1, 2024
Feb 2, 2024	F-0924	Put firmly secured handrails on each side of hallways. Environmental Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Mar 1, 2024

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.5

Health inspectionsstate 3.1

Staffingstate 3.4

Quality measuresstate 3.9

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.11

State avg 4.08US avg 3.90

Registered nurse (RN)0.35

State avg 0.41US avg 0.69

Licensed practical nurse1.02

State avg 0.93US avg 0.86

Nurse aide2.74

State avg 2.73US avg 2.35

Weekend total nurse3.50

State avg 3.45US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 5.36 (case-mix index 1.07).

Staff turnover

Total nursing staff turnover55.8%

State avg 49.0%US avg 45.3%

Registered nurse turnover80.0%

State avg 42.5%US avg 42.5%

Administrators who left0

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: Aug 13, 2026
Cycle 1 health score: 24
Total weighted score: 33

Operating entity

West Memphis Operators, LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

The Springs Arkansas

26 facilities in 1 states. CMS chain ID 516.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 3.5

Ownership disclosures

Disclosures

13

Organizations

3

Individuals

9

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
White River Healthcare LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2021
Koyia Figures	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2021
Laportia Knowlton	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2021
Aj-Arp LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
West Memphis Building LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
White River Healthcare LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Jun 23, 2025
Koyia Figures	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Isaac Gutman	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Alexander Hoffman	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Helen Hoffman	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Laportia Knowlton	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Chaim Kurz	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021
Solomon Kurz	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2021

Same chain in Arkansas

All 25 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
The Springs Jonesboro 1705 Latourette Drive, Jonesboro, AR 72404 CCN 045134	136	Jan 14, 2026	16	—
The Springs Magnolia 2642 North Dudney Road, Magnolia, AR 71753 CCN 045135	140	Aug 28, 2025	23	—
The Springs Searcy 1205 Skyline Drive, Searcy, AR 72143 CCN 045140	245	Mar 26, 2026	221 harm	$13k
The Springs of Park Ave 1401 Park Avenue, Hot Springs, AR 71901 CCN 045142	95	Aug 6, 2025	26	—
The Springs of Fairfield Bay 265 Dave Creek Parkway, Fairfield Bay, AR 72088 CCN 045153	55	Jul 16, 2026	24	—
The Springs of Greers Ferry 1040 Wedding Ford Road, Heber Springs, AR 72543 CCN 045158	140	Jan 8, 2026	21	—
The Springs of Mine Creek 1407 North Main Street, Nashville, AR 71852 CCN 045180	78	Feb 20, 2026	13	—
The Springs of Camden 900 Magnolia Road, Camden, AR 71701 CCN 045189	106	May 8, 2025	351 open	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 610 South Avalon St, West Memphis, AR 72301
ZIP: 72301
County: Crittenden County FIPS 05035
State: Arkansas
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
The Springs Broadway 800 West Broadway, West Memphis, AR 72301 CCN 045195	1 km	119	Jul 1, 2026	29	—
Willowbend Health and Rehabilitation, LLC 830 Canal Street, Marion, AR 72364 CCN 045412	7 km	140	Aug 5, 2026	312 IJ	$31k
Parkway Health and Rehabilitation Center 200 South Parkway West, Memphis, TN 38109 CCN 445387	15.3 km	120	Mar 17, 2026	343 harm	$68k
Harborview Post Acute 1513 N 2nd Street, Memphis, TN 38107 CCN 445428	15.5 km	113	Jun 10, 2026	261 harm	—
Graceland Rehabilitation and Nursing Care Center 1250 Farrow Road, Memphis, TN 38116 CCN 445331SFF Candidate	20.3 km	240	May 13, 2025	478 IJ2 harm	$343k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	045217	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	045217	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 045217

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction