Center at Arrowhead, LLC — nursing home in Glendale, AZ

Facility type: Skilled nursing facility · Medicare only
CMS provider type: Medicare
Certified beds: 96 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 55.3 CMS, MDS-derived
CMS Certification Number: 035289
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Oct 14, 2015
Ownership type: For profit - Corporation
Operator (legal business name): Center at Arrowhead LLC
CMS chain: Veritas Management Group 13 facilities
Phone: (623) 773-6100
Resident & family council: None
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

6

latest May 2, 2025

Citations

39

12 health · 27 fire

Harm or worse

0

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D14	E25	F·
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

0

$0

Payment denials

0

Latest

—

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 035289
Program: Medicare
Medicare (SNF): Certified
Medicaid (NF): No
Certified beds: 96
First approved: Oct 14, 2015
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Arizona.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
May 2, 2025	Fire safety	Fire Safety Standard	18	Potential harm	—	Open →
May 2, 2025	Health	Health Standard	5	Potential harm	—	Open →
Feb 15, 2024	Fire safety	Fire Safety Standard	7	Potential harm	—	Open →
Feb 15, 2024	Health	Health Standard	2	Potential harm	—	Open →
Nov 10, 2022	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
Nov 10, 2022	Health	Health Standard	5	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

No fines or payment denials in the CMS Penalties file for this CCN.

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G·	H·	I·
Potential harm	D14	E25	F·
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction
May 2, 2025	E-0018	Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0022	Establish policies and procedures for sheltering. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0023	Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0026	Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0032	Provide primary/alternate means for communication. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0033	Establish methods for sharing information. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	E-0035	Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0324	Provide properly protected cooking facilities. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0341	Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0712	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0761	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	K-0923	Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Jul 3, 2025
May 2, 2025	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 7, 2025
May 2, 2025	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 7, 2025
May 2, 2025	F-0732	Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Jul 7, 2025
May 2, 2025	F-0880	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Jul 7, 2025
May 2, 2025	F-0881	Implement a program that monitors antibiotic use. Infection Control Deficiencies · Infection prevention	E · Potential harm Pattern	Corrected Jul 7, 2025
Feb 15, 2024	E-0006	Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Apr 1, 2024
Feb 15, 2024	E-0029	Develop a communication plan. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Apr 1, 2024
Feb 15, 2024	E-0035	Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Apr 1, 2024
Feb 15, 2024	E-0039	Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Emergency preparedness	E · Potential harm Pattern	Corrected Apr 1, 2024
Feb 15, 2024	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 1, 2024
Feb 15, 2024	K-0291	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Apr 1, 2024
Feb 15, 2024	K-0926	Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Apr 1, 2024
Feb 15, 2024	F-0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Apr 1, 2024
Feb 15, 2024	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 1, 2024
Nov 10, 2022	K-0222	Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	K-0321	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	F-0690	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Dec 30, 2022
Nov 10, 2022	F-0885	Report COVID19 data to residents and families. Infection Control Deficiencies · Infection prevention	D · Potential harm Isolated	Corrected Dec 30, 2022

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.4

Health inspectionsstate 2.8

Staffingstate 3

Quality measuresstate 4.5

Long-stay QMNot rated

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing4.98

State avg 4.08US avg 3.90

Registered nurse (RN)0.58

State avg 0.74US avg 0.69

Licensed practical nurse1.82

State avg 1.04US avg 0.86

Nurse aide2.58

State avg 2.30US avg 2.35

Weekend total nurse4.52

State avg 3.59US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 4.45 (case-mix index 1.57).

Staff turnover

Total nursing staff turnover73.9%

State avg 44.8%US avg 45.3%

Registered nurse turnover40.0%

State avg 44.2%US avg 42.5%

Administrators who left0

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: May 2, 2025
Cycle 1 health score: 28
Total weighted score: 23

Operating entity

Center at Arrowhead LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Veritas Management Group

13 facilities in 5 states. CMS chain ID 545.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 4.2

Ownership disclosures

Disclosures

7

Organizations

1

Individuals

6

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Veritas Management Group LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Feb 2, 2015
Robert Dunlap	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Feb 2, 2015
Patrick Gaylor	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Feb 2, 2015
David Ott	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Feb 2, 2015
Alexander Senkoff	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Feb 2, 2015
Candyce Williams	Individual	Corporate officer / director	CORPORATE DIRECTOR	not provided	Feb 2, 2015
Patricia Aldridge	Individual	Managing employee	CONTRACTED MANAGING EMPLOYEE	not provided	Feb 2, 2015

Same chain in Arizona

All 12 in chain →

Facility	Beds	CMS overall	Last inspection	Citations (window)	Fines
The Center at Val Vista, LLC 3744 South Rome Street, Gilbert, AZ 85297 CCN 035291	96		Jun 18, 2026	13	—
The Center at Tucson 5020 East Glenn Street, Tucson, AZ 85712 CCN 035295	96		Aug 16, 2024	23	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS.

Address: 7201 W Camino San Xavier Ave, Glendale, AZ 85308
ZIP: 85308
County: Maricopa County FIPS 04013
State: Arizona
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	Last inspection	Citations (window)	Fines
Advanced Health Care of Glendale 16825 North 63rd Avenue, Glendale, AZ 85306 CCN 035275	1.9 km	54	Jun 18, 2026	91 harm1 open	$13k
Freedom Plaza Care Center 13714 North Plaza Del Rio Blvd, Peoria, AZ 85381 CCN 035256	5.2 km	111	Aug 28, 2026	252 open	—
Life Care Center of North Glendale 13620 North 55th Avenue, Glendale, AZ 85304 CCN 035126	5.2 km	223	Jun 12, 2026	28	—
Peoria Post Acute and Rehabilitation 13215 North 94th Drive, Peoria, AZ 85381 CCN 035144	5.5 km	179	Aug 7, 2026	11	—
Sun City Post Acute 9940 West Union Hills Drive, Sun City, AZ 85373 CCN 035225	5.7 km	118	Dec 30, 2025	491 harm	—
Lake Pleasant Post Acute Rehabilitation Center 20625 North Lake Pleasant Road, Peoria, AZ 85382 CCN 035111	6.5 km	128	Feb 26, 2026	26	—
Boswell Transitional Care of Cascadia 10601 West Santa Fe Drive, Sun City, AZ 85351 CCN 035121	7.7 km	115	May 9, 2025	16	—
Immanuel Campus of Care 11301 North 99th Avenue, Peoria, AZ 85345 CCN 035250Abuse icon	8.8 km	228	May 22, 2026	432 harm	$19k

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	035289	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	035289	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 035289

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction