Haven of Lake Havasu — nursing home in Lake Havasu City, AZ

Facility type: Nursing home · SNF / NF
CMS provider type: Medicare and Medicaid
Certified beds: 104 CMS-certified beds (not state-licensed beds)
Licensed beds: State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead.
Average residents per day: 72.5 CMS, MDS-derived
CMS Certification Number: 035240
Certification status: Active CMS certification Verified
First approved (Medicare/Medicaid): Feb 14, 1997
Ownership type: For profit - Corporation
Operator (legal business name): Haven of Lake Havasu LLC
CMS chain: Haven Health 20 facilities
Phone: (928) 505-5552
Resident & family council: Resident
Sprinklers in all required areas: Yes
Official profile: Medicare Care Compare ↗

Inspection record · CMS window

Verified

Inspections

13

latest Aug 11, 2026

Citations

35

28 health · 7 fire

Harm or worse

2

no immediate jeopardy

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G2	H·	I·
Potential harm	D24	E9	F·
Minimal	A·	B·	C·

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

CMS Five-Star ratings

Federal · CMS

Overall

Health inspections

Staffing

Quality measures

Penalties · about the last 3 years

Fines

1

$8,018

Payment denials

0

Latest

Oct 17, 2024

Federal certification

Federal · CMS

Authority: Centers for Medicare & Medicaid Services (CMS), surveyed by the state survey agency
CCN: 035240
Program: Medicare and Medicaid
Medicare (SNF): Certified
Medicaid (NF): Certified
Certified beds: 104
First approved: Feb 14, 1997
Located in a hospital: No
Status: Active CMS certification as of CMS release Oct 1, 2026
Evidence: Verified

State license

State licensure is issued by the state survey agency. State license records are not yet ingested for this facility; the federal CMS certification is shown instead. State coverage for Arizona.

Federal certification and the state license are different records. A nursing home is licensed by the state and, separately, certified by CMS to bill Medicare and/or Medicaid. We link them by the CCN when the state publishes it; otherwise by exact address, house number and street, or exact name within the same ZIP, and label that link as inferred. Never by name alone.

CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years. Older findings leave the dataset; their absence is not evidence they never happened.

Date	Domain	Survey types	Citations	Most severe	Open
Aug 11, 2026	Health	Health Complaint	1	Potential harm	1	Open →
Apr 20, 2026	Health	Health Complaint	1	Potential harm	—	Open →
Apr 1, 2025	Health	Health Complaint	1	Potential harm	—	Open →
Feb 14, 2025	Fire safety	Fire Safety Standard	1	Potential harm	—	Open →
Feb 14, 2025	Health	Health Complaint, Health Standard	7	Actual harm	—	Open →
Dec 2, 2024	Health	Health Complaint	1	Potential harm	—	Open →
Oct 17, 2024	Health	Health Complaint	1	Actual harm	—	Open →
Aug 20, 2024	Health	Health Complaint	1	Potential harm	—	Open →
Jun 11, 2024	Health	Health Complaint	1	Potential harm	—	Open →
Jul 27, 2023	Fire safety	Fire Safety Standard	2	Potential harm	—	Open →
Jul 27, 2023	Health	Health Standard	9	Potential harm	—	Open →
Jun 9, 2022	Fire safety	Fire Safety Standard	4	Potential harm	—	Open →
Jun 9, 2022	Health	Health Standard	5	Potential harm	—	Open →

Enforcement

Penalties

Civil money penalties and denials of payment for new admissions, as published by CMS (about the last three years). Amounts may change on appeal.

Date	Type	Amount	Payment denial	Record
Oct 17, 2024	Civil money penalty (fine)	$8,018	—	035240\|Fine\|133255

Scope × severity

Severity	Isolated	Pattern	Widespread
Immediate jeopardy	J·	K·	L·
Actual harm	G2	H·	I·
Potential harm	D24	E9	F·
Minimal	A·	B·	C·

By concept

Date	Tag	Deficiency	Scope / severity	Correction	Flags
Aug 11, 2026	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	No plan of correction	Complaint
Apr 20, 2026	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jun 8, 2026	Complaint
Apr 1, 2025	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected May 7, 2025	Complaint
Feb 14, 2025	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	G · Actual harm Isolated	Corrected Apr 7, 2025	Complaint
Feb 14, 2025	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	E · Potential harm Pattern	Corrected Apr 15, 2025
Feb 14, 2025	F-0578	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Apr 7, 2025
Feb 14, 2025	F-0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 7, 2025	Complaint
Feb 14, 2025	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Apr 7, 2025
Feb 14, 2025	F-0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Medication management	D · Potential harm Isolated	Corrected Apr 7, 2025
Feb 14, 2025	F-0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Apr 7, 2025
Feb 14, 2025	F-0814	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Food, nutrition & hydration	D · Potential harm Isolated	Corrected Apr 7, 2025
Dec 2, 2024	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jan 24, 2025	Complaint
Oct 17, 2024	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	G · Actual harm Isolated	Corrected Nov 25, 2024	Complaint
Aug 20, 2024	F-0660	Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 30, 2024	Complaint
Jun 11, 2024	F-0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	D · Potential harm Isolated	Corrected Jul 25, 2024	Complaint
Jul 27, 2023	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Oct 13, 2023
Jul 27, 2023	K-0918	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Oct 13, 2023
Jul 27, 2023	F-0606	Not hire anyone with a finding of abuse, neglect, exploitation, or theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Resident rights & abuse/neglect	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 30, 2023
Jul 27, 2023	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0677	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0679	Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0680	Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Sep 30, 2023
Jul 27, 2023	F-0697	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Sep 30, 2023
Jul 27, 2023	F-0727	Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Staffing & supervision	D · Potential harm Isolated	Corrected Sep 30, 2023
Jun 9, 2022	K-0353	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jul 5, 2022
Jun 9, 2022	K-0363	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jul 5, 2022
Jun 9, 2022	K-0761	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jul 5, 2022
Jun 9, 2022	K-0914	Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Environment & life safety	D · Potential harm Isolated	Corrected Jul 5, 2022
Jun 9, 2022	F-0641	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 24, 2022
Jun 9, 2022	F-0658	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 24, 2022
Jun 9, 2022	F-0685	Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Clinical care	D · Potential harm Isolated	Corrected Jul 24, 2022
Jun 9, 2022	F-0686	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 24, 2022
Jun 9, 2022	F-0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Clinical care	E · Potential harm Pattern	Corrected Jul 24, 2022

“Corrected” does not erase a citation: the historical finding stays listed with its disposition. Narrative statements of deficiencies are not part of the CMS dataset; see Care Compare for the official inspection report.

Five-Star ratings

Federal · CMS

Overallstate 3.4

Health inspectionsstate 2.8

Staffingstate 3

Quality measuresstate 4.5

Long-stay QM

Short-stay QM

CMS ratings apply to CMS-certified nursing homes only and are relative within each state. They are not a guarantee of any individual resident’s experience.

Nurse staffing · hours per resident per day

Total nurse staffing3.57

State avg 4.08US avg 3.90

Registered nurse (RN)0.69

State avg 0.74US avg 0.69

Licensed practical nurse1.06

State avg 1.04US avg 0.86

Nurse aide1.83

State avg 2.30US avg 2.35

Weekend total nurse3.19

State avg 3.59US avg 3.43

Reported from Payroll-Based Journal (PBJ) data, as published by CMS. Case-mix adjusted total: 3.31 (case-mix index 1.51).

Staff turnover

Total nursing staff turnover39.7%

State avg 44.8%US avg 45.3%

Registered nurse turnover52.6%

State avg 44.2%US avg 42.5%

Administrators who left0

State avg 0US avg 1

Health survey score

Cycle 1 standard survey: Feb 14, 2025
Cycle 1 health score: 52
Total weighted score: 63

Operating entity

Haven of Lake Havasu LLC

CMS legal business name of the certified provider. Operates this facility only.

VerifiedLinked by exact legal name

CMS chain

Haven Health

20 facilities in 1 states. CMS chain ID 249.

VerifiedAssigned by CMS

Chain average overall rating (CMS): 2.9

Ownership disclosures

Disclosures

36

Organizations

3

Individuals

30

Direct & indirect ownership

Owners of record

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Brett Robertson	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Robert Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Spencer Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Stephen Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Jason Seastrand	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Christian West	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017

CMS Ownership file

All disclosed roles

Operator, owners, managers, officers and lenders are distinct roles and are never flattened into one entity. Organizations link across facilities by exact normalized legal name; individuals are listed per facility only.

Name	Type	Role (Carefield group)	CMS role text	Share	Since
Brett Robertson	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Robert Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Spencer Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Stephen Samuelian	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Jason Seastrand	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Christian West	Individual	Direct owner	DIRECT OWNERSHIP INTEREST	not provided	Jun 1, 2017
Health Group Management LLC	Organization	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 25, 2024
Stephanie Espinosa	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Oct 14, 2024
Lindsay Fragoso	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 15, 2020
Stock Longhurst	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Nov 15, 2020
Angelo Ong-Veloso	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 1, 2023
Kimberly Ponithieux	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jul 10, 2023
Brett Robertson	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 22, 2025
Robert Samuelian	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 22, 2025
Spencer Samuelian	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 22, 2025
Stephen Samuelian	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 22, 2025
Jason Seastrand	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jun 1, 2017
Christian West	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Jan 22, 2025
Cameron Yentes	Individual	Operational / managerial control	OPERATIONAL/MANAGERIAL CONTROL	not provided	Aug 26, 2024
Haven Health Properties LLC	Organization	Mortgage / security interest	5% OR GREATER MORTGAGE INTEREST	not provided	Jun 1, 2017
Haven Lake Havasu Real Estate LLC	Organization	Mortgage / security interest	5% OR GREATER MORTGAGE INTEREST	not provided	Jun 1, 2017
Haven Health Properties LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Nov 25, 2024
Haven Lake Havasu Real Estate LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Nov 26, 2024
Health Group Management LLC	Organization	Additional disclosable party	ADP OF THE SNF	not provided	Nov 25, 2024
Stephanie Espinosa	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Oct 14, 2024
Lindsay Fragoso	Individual	Additional disclosable party	ADP OF THE SNF	not provided	May 10, 2021
Stock Longhurst	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Nov 15, 2020
Angelo Ong-Veloso	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 1, 2023
Kimberly Ponithieux	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jul 10, 2023
Brett Robertson	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 22, 2025
Robert Samuelian	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 22, 2025
Spencer Samuelian	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 22, 2025
Stephen Samuelian	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 22, 2025
Jason Seastrand	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jun 1, 2017
Christian West	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Jan 22, 2025
Cameron Yentes	Individual	Additional disclosable party	ADP OF THE SNF	not provided	Aug 26, 2024

Same chain in Arizona

All 19 in chain →

Facility	Beds	Last inspection	Citations (window)	Fines
Haven of Scottsdale 3293 North Drinkwater Boulevard, Scottsdale, AZ 85251 CCN 035059	56	Jan 7, 2026	281 harm	—
Haven Health Green Valley, LLC 150 North La Canada Drive, Green Valley, AZ 85614 CCN 035073	111	Jun 5, 2026	35	—
Haven of Saguaro Valley 6651 East Carondelet Drive, Tucson, AZ 85710 CCN 035085	112	Dec 23, 2025	24	—
Haven of Sierra Vista, LLC 660 South Coronado Drive, Sierra Vista, AZ 85635 CCN 035086Abuse icon	100	Dec 10, 2025	23	—
Haven of Flagstaff 800 West University Avenue, Flagstaff, AZ 86001 CCN 035091Abuse icon	83	Dec 22, 2025	321 harm	$13k
Haven of Cottonwood 197 South Willard Street, Cottonwood, AZ 86326 CCN 035093	80	Jul 31, 2026	612 open	—
Haven of Sedona 505 Jacks Canyon Road, Sedona, AZ 86351 CCN 035094SFF CandidateAbuse icon	112	May 20, 2026	54	—
Haven of Sandpointe, LLC 2222 South Avenue a, Yuma, AZ 85364 CCN 035096Abuse icon	143	Aug 4, 2026	25	—

No building or property record is linked to this facility yet. Parcel, assessor and building-permit joins will be added only where a valid site match exists.

Coordinates as published by CMS (geocoding footnote 22).

Address: 2781 Osborne Drive, Lake Havasu City, AZ 86406
ZIP: 86406
County: Mohave County FIPS 04015
State: Arizona
Urban / rural (CMS): Urban

Within ~25 km

Nearby nursing homes

Facility	Distance	Beds	CMS overall	Last inspection	Citations (window)	Fines
Havasu Nursing Center 3576 Kearsage Drive, Lake Havasu City, AZ 86406 CCN 035100	2.9 km	118		Sep 4, 2025	31	—

Source	Record	Facts	Evidence	Source release	Retrieved
CMS Provider Information US-CMS	035240	name, address, phone, certification, certified_beds, ownership_type, legal_business_name, chain	Verified	Oct 1, 2026	Nov 7, 2026
CMS Provider Information US-CMS	035240	ratings, staffing, health_survey_score Five-Star ratings and PBJ staffing apply to the CMS-certified universe only.	Verified	Oct 1, 2026	Nov 7, 2026

Record-level source links for CCN 035240

First seen by Carefield Nov 7, 2026 · last changed Nov 7, 2026. This record as JSON · Report a correction