# Highlands Health and Rehabilitation Center

Highlands Health and Rehabilitation Center is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Memphis, TN, CMS Certification Number 445165, with 180 certified beds and about 155 residents per day. CMS rates it 2/5 overall (health inspections 2/5, staffing 2/5, quality measures 4/5).

## Key facts
- Status: Active CMS certification
- Address: 3549 Norriswood, Memphis, TN 38111 (Shelby County)
- Ownership type: For profit - Limited Liability company

- Operator (legal business name): [The Bay at Highlands Health and Rehabilitation Center LLC](https://carefield.site/operator/op-the-bay-at-highlands-health-and-rehabilitation-center-llc)
- CMS chain: [Champion Care](https://carefield.site/chain/cms-chain-134) — 23 facilities

- Phone: 9013257820
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/445165

## Inspection record
8 inspections in the CMS window (latest 2026-07-29); 31 citations (13 health, 18 fire safety); 0 at actual harm and 1 at immediate jeopardy; 0 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history.
- 2026-02-10 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity J (Immediate jeopardy to resident health or safety); Past non-compliance; complaint survey
- 2026-07-29 — [K-0353](https://carefield.site/deficiency/cms-k0353) Inspect, test, and maintain automatic sprinkler systems. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2026-07-29 — [F-0761](https://carefield.site/deficiency/cms-f0761) Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2026-07-29 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2025-10-14 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2022-08-11 — [K-0351](https://carefield.site/deficiency/cms-k0351) Install an approved automatic sprinkler system. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [K-0353](https://carefield.site/deficiency/cms-k0353) Inspect, test, and maintain automatic sprinkler systems. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [K-0761](https://carefield.site/deficiency/cms-k0761) To conduct inspection, testing and maintenance of fire doors by qualified individuals. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [K-0920](https://carefield.site/deficiency/cms-k0920) Ensure proper usage of power strips and extension cords. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0578](https://carefield.site/deficiency/cms-f0578) Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0582](https://carefield.site/deficiency/cms-f0582) Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0694](https://carefield.site/deficiency/cms-f0694) Provide for the safe, appropriate administration of IV fluids for a resident when needed. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0760](https://carefield.site/deficiency/cms-f0760) Ensure that residents are free from significant medication errors. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2022-08-11 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2019-10-22 — [E-0001](https://carefield.site/deficiency/cms-e0001) Establish an Emergency Preparedness Program (EP). — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2019-10-22 — [E-0015](https://carefield.site/deficiency/cms-e0015) Address subsistence needs for staff and patients. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2019-10-22 — [E-0026](https://carefield.site/deficiency/cms-e0026) Establish roles under a Waiver declared by secretary. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2019-10-22 — [K-0343](https://carefield.site/deficiency/cms-k0343) Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2019-10-22 — [K-0353](https://carefield.site/deficiency/cms-k0353) Inspect, test, and maintain automatic sprinkler systems. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- …and 11 more on the source page.

## Penalties
- 2026-02-10 — Civil money penalty (fine): $14,901

## Staffing (PBJ, hours per resident per day)
- Total nurse: 3.26289 (state avg 3.81924, US 3.90085)
- RN: 0.51279
- Nursing staff turnover: 49.7%

## Owners and managers of record (CMS disclosures)
- [The Bay at Highlands Holdco LLC](https://carefield.site/owner/org-the-bay-at-highlands-holdco-llc) — Direct owner, 100%, since 2022-06-01
- [Tn2 Opco Holdings LLC](https://carefield.site/owner/org-tn2-opco-holdings-llc) — Indirect owner, 25%, since 2022-06-01
- [Legacy SNF Opco Holdings LLC](https://carefield.site/owner/org-legacy-snf-opco-holdings-llc) — Indirect owner, 13%, since 2022-06-01
- [Legacy SNF Opco Holdings Trust](https://carefield.site/owner/org-legacy-snf-opco-holdings-trust) — Indirect owner, 13%, since 2022-06-01
- [Bl Capital Group Holdings LLC](https://carefield.site/owner/org-bl-capital-group-holdings-llc) — Indirect owner, 10%, since 2022-06-01
- [Champion Care LLC](https://carefield.site/owner/org-champion-care-llc) — Operational / managerial control, since 2022-06-01
- Menachem Ruvel — Operational / managerial control, since 2022-06-01
- Yisroel Weinberg — Operational / managerial control, since 2022-06-01

## Nearby nursing homes
- [Allen Morgan Health and Rehabilitation Center](https://carefield.site/facility/cms-445133) — 0 km, CMS overall 5/5
- [Shelby Oaks Post Acute](https://carefield.site/facility/cms-445426) — 4.1 km, CMS overall 1/5
- [Midtown Center for Health and Rehabilitation](https://carefield.site/facility/cms-445139) — 5.3 km, CMS overall 3/5
- [Majestic Gardens at Memphis Rehab & Snc](https://carefield.site/facility/cms-445150) — 5.3 km, CMS overall 1/5
- [Delta Blues Health & Rehabilitation](https://carefield.site/facility/cms-445485) — 7.4 km, CMS overall 2/5
- [Signature Healthcare of Memphis](https://carefield.site/facility/cms-445241) — 9 km, CMS overall 5/5
- [Ave Maria Home](https://carefield.site/facility/cms-445490) — 9 km, CMS overall 2/5
- [Signature Healthcare of Primacy](https://carefield.site/facility/cms-445140) — 9.4 km, CMS overall 4/5

## Sources
- cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D
- cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D
- cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D
- cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D
- cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D
- cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=445165&conditions%5B0%5D%5Boperator%5D=%3D

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Source page: https://carefield.site/facility/cms-445165 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.