# The Lakes

The Lakes is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Oklahoma City, OK, CMS Certification Number 375396, with 120 certified beds and about 80 residents per day. CMS rates it 2/5 overall (health inspections 2/5, staffing 3/5, quality measures 2/5).

## Key facts
- Status: Active CMS certification
- Address: 5701 West Britton Road, Oklahoma City, OK 73132 (Oklahoma County)
- Ownership type: For profit - Individual

- Operator (legal business name): [Phoenix Healthcare LLC](https://carefield.site/operator/op-phoenix-healthcare-llc)
- CMS chain: [Phoenix Healthcare](https://carefield.site/chain/cms-chain-401) — 6 facilities

- Phone: 4057738900
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/375396

## Inspection record
9 inspections in the CMS window (latest 2024-12-18); 40 citations (26 health, 14 fire safety); 1 at actual harm and 1 at immediate jeopardy; 0 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history.
- 2024-10-11 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity J (Immediate jeopardy to resident health or safety); Corrected; complaint survey
- 2024-12-18 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity G (Actual harm (not immediate jeopardy)); Corrected; complaint survey
- 2024-12-18 — [F-0600](https://carefield.site/deficiency/cms-f0600) Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2024-11-21 — [K-0321](https://carefield.site/deficiency/cms-k0321) Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [K-0374](https://carefield.site/deficiency/cms-k0374) Install smoke barrier doors that can resist smoke for at least 20 minutes. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0580](https://carefield.site/deficiency/cms-f0580) Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.)  that affect the resident. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0641](https://carefield.site/deficiency/cms-f0641) Ensure each resident receives an accurate assessment. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0644](https://carefield.site/deficiency/cms-f0644) Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0656](https://carefield.site/deficiency/cms-f0656) Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0661](https://carefield.site/deficiency/cms-f0661) Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0686](https://carefield.site/deficiency/cms-f0686) Provide appropriate pressure ulcer care and prevent new ulcers from developing. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0695](https://carefield.site/deficiency/cms-f0695) Provide safe and appropriate respiratory care for a resident when needed. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0755](https://carefield.site/deficiency/cms-f0755) Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0761](https://carefield.site/deficiency/cms-f0761) Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-11-21 — [F-0883](https://carefield.site/deficiency/cms-f0883) Develop and implement policies and procedures for flu and pneumonia vaccinations. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2024-10-11 — [F-0607](https://carefield.site/deficiency/cms-f0607) Develop and implement policies and procedures to prevent abuse, neglect, and theft. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2024-10-11 — [F-0609](https://carefield.site/deficiency/cms-f0609) Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2024-08-12 — [F-0573](https://carefield.site/deficiency/cms-f0573) Let each resident or the resident's legal representative access or purchase copies of all the resident's records. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2024-08-12 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- …and 20 more on the source page.

## Penalties
- 2024-11-21 — Civil money penalty (fine): $11,052
- 2024-10-11 — Denial of payment for new admissions (14 days)
- 2024-10-11 — Civil money penalty (fine): $8,021

## Staffing (PBJ, hours per resident per day)
- Total nurse: 3.82181 (state avg 3.81512, US 3.90085)
- RN: 0.32419
- Nursing staff turnover: 51.6%

## Owners and managers of record (CMS disclosures)
- [Phoenix Healthcare LLC](https://carefield.site/owner/org-phoenix-healthcare-llc) — Direct owner, since 2004-09-29
- Larry Cain — Direct owner, since 2004-09-29
- [Forvis Mazars LLP](https://carefield.site/owner/org-forvis-mazars-llp) — Operational / managerial control, since 2004-10-14
- [Phoenix Healthcare LLC](https://carefield.site/owner/org-phoenix-healthcare-llc) — Operational / managerial control, since 2004-09-29
- [Phoenix Rehab LLC](https://carefield.site/owner/org-phoenix-rehab-llc) — Operational / managerial control, since 2004-09-29
- Shanna Floyd — Operational / managerial control, since 2010-06-14
- Terry Hermance — Operational / managerial control, since 2023-05-22
- Judy Jay — Operational / managerial control, since 2022-04-05
- Heather Moxley — Operational / managerial control, since 2024-09-01
- Cathy Young — Operational / managerial control, since 2009-04-24

## Nearby nursing homes
- [St. Ann's Skilled Nursing and Therapy](https://carefield.site/facility/cms-375561) — 2.6 km, CMS overall 4/5
- [The Health Center at Concordia](https://carefield.site/facility/cms-375518) — 2.9 km, CMS overall 5/5
- [Warr Acres Nursing Center](https://carefield.site/facility/cms-375275) — 3 km, CMS overall 3/5
- [Baptist Village of Oklahoma City](https://carefield.site/facility/cms-375381) — 3.4 km, CMS overall 2/5
- [Bellevue Health & Rehabilitation Center](https://carefield.site/facility/cms-375349) — 4.4 km, CMS overall 3/5
- [Ignite Medical Resort Okc, LLC](https://carefield.site/facility/cms-375412) — 4.5 km, CMS overall 4/5
- [Heritage at Brandon Place Health & Rehabilitation](https://carefield.site/facility/cms-375119) — 4.6 km, CMS overall 1/5
- [Tuscany Village Nursing Center](https://carefield.site/facility/cms-375536) — 5.5 km, CMS overall 1/5

## Sources
- cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D
- cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D
- cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D
- cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D
- cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D
- cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=375396&conditions%5B0%5D%5Boperator%5D=%3D

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Source page: https://carefield.site/facility/cms-375396 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.