# Continuing Healthcare at Willow Haven

Continuing Healthcare at Willow Haven is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Zanesville, OH, CMS Certification Number 366244, with 81 certified beds and about 70 residents per day. CMS rates it 2/5 overall (health inspections 1/5, staffing 2/5, quality measures 5/5).

## Key facts
- Status: Active CMS certification
- Address: 1020 Taylor Street, Zanesville, OH 43701 (Muskingum County)
- Ownership type: For profit - Corporation

- Operator (legal business name): [Continuing Healthcare Willow Haven LLC](https://carefield.site/operator/op-continuing-healthcare-willow-haven-llc)
- CMS chain: [Certus Healthcare](https://carefield.site/chain/cms-chain-132) — 14 facilities

- Phone: 7404549747
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/366244

## Inspection record
17 inspections in the CMS window (latest 2026-06-10); 89 citations (68 health, 21 fire safety); 2 at actual harm and 0 at immediate jeopardy; 0 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history.
- 2024-08-08 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity G (Actual harm (not immediate jeopardy)); Corrected; complaint survey
- 2023-05-18 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity G (Actual harm (not immediate jeopardy)); Corrected
- 2026-06-10 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-06-10 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0580](https://carefield.site/deficiency/cms-f0580) Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.)  that affect the resident. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0656](https://carefield.site/deficiency/cms-f0656) Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0760](https://carefield.site/deficiency/cms-f0760) Ensure that residents are free from significant medication errors. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0805](https://carefield.site/deficiency/cms-f0805) Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0842](https://carefield.site/deficiency/cms-f0842) Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2026-04-06 — [F-0880](https://carefield.site/deficiency/cms-f0880) Provide and implement an infection prevention and control program. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-12-30 — [F-0610](https://carefield.site/deficiency/cms-f0610) Respond appropriately to all alleged violations. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-12-30 — [F-0921](https://carefield.site/deficiency/cms-f0921) Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-12-04 — [F-0842](https://carefield.site/deficiency/cms-f0842) Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-08-21 — [E-0039](https://carefield.site/deficiency/cms-e0039) Conduct testing and exercise requirements. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0211](https://carefield.site/deficiency/cms-k0211) Keep aisles, corridors, and exits free of obstruction in case of emergency. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0222](https://carefield.site/deficiency/cms-k0222) Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0324](https://carefield.site/deficiency/cms-k0324) Provide properly protected cooking facilities. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0345](https://carefield.site/deficiency/cms-k0345) Have approved installation, maintenance and testing program for fire alarm systems. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0353](https://carefield.site/deficiency/cms-k0353) Inspect, test, and maintain automatic sprinkler systems. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-21 — [K-0363](https://carefield.site/deficiency/cms-k0363) Install corridor and hallway doors that block smoke. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- …and 69 more on the source page.

## Penalties
No fines or payment denials in the CMS penalties file (about the last three years).

## Staffing (PBJ, hours per resident per day)
- Total nurse: 3.28966 (state avg 3.71117, US 3.90085)
- RN: 0.52805
- Nursing staff turnover: 38.1%

## Owners and managers of record (CMS disclosures)
- [Chm Oh West Opco Holdco LLC](https://carefield.site/owner/org-chm-oh-west-opco-holdco-llc) — Direct owner, 100%, since 2021-12-28
- [Ohio Care Skld LLC](https://carefield.site/owner/org-ohio-care-skld-llc) — Indirect owner, 50%, since 2021-12-28

## Nearby nursing homes
- [Adams Lane Healthcare and Rehabilitation Center](https://carefield.site/facility/cms-365394) — 0.9 km, CMS overall 2/5
- [Oaks at Bethesda the](https://carefield.site/facility/cms-366413) — 1.1 km, CMS overall 5/5
- [Continuing Healthcare at Cedar Hill](https://carefield.site/facility/cms-366286) — 1.5 km, CMS overall 2/5
- [The Oaks Rehabilitation and Healthcare Center](https://carefield.site/facility/cms-366051) — 2.7 km, CMS overall 2/5
- [Altercare Zanesville Inc.](https://carefield.site/facility/cms-366429) — 4.3 km, CMS overall 2/5

## Sources
- cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D
- cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D
- cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D
- cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D
- cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D
- cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=366244&conditions%5B0%5D%5Boperator%5D=%3D

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Source page: https://carefield.site/facility/cms-366244 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.