# Civita Care Center at West River Civita Care Center at West River is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Milford, CT, CMS Certification Number 075377, with 120 certified beds and about 110 residents per day. CMS rates it 4/5 overall (health inspections 3/5, staffing 3/5, quality measures 5/5). ## Key facts - Status: Active CMS certification - Address: 245 Orange Avenue, Milford, CT 06460 (New Haven County) - Ownership type: For profit - Limited Liability company - State license: Connecticut Department of Public Health / Office of Policy and Management; license 2500 (facility ID 2500), active, 120 licensed beds, licensee not published, as of 2025-12-31 - Operator (legal business name): [Bh West River LLC](https://carefield.site/operator/op-bh-west-river-llc) - CMS chain: [Civita Care Centers](https://carefield.site/chain/cms-chain-683) — 6 facilities - Phone: 2038765123 - Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/075377 ## Inspection record 6 inspections in the CMS window (latest 2026-08-20); 62 citations (31 health, 31 fire safety); 0 at actual harm and 0 at immediate jeopardy; 12 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history. - 2026-08-20 — [K-0211](https://carefield.site/deficiency/cms-k0211) Keep aisles, corridors, and exits free of obstruction in case of emergency. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2026-08-20 — [K-0225](https://carefield.site/deficiency/cms-k0225) Have stairways and smokeproof enclosures used as exits that meet safety requirements. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2026-08-20 — [K-0324](https://carefield.site/deficiency/cms-k0324) Provide properly protected cooking facilities. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2026-08-20 — [K-0500](https://carefield.site/deficiency/cms-k0500) Meet other general requirements that are deficient. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2026-08-20 — [K-0761](https://carefield.site/deficiency/cms-k0761) To conduct inspection, testing and maintenance of fire doors by qualified individuals. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2026-08-20 — [F-0550](https://carefield.site/deficiency/cms-f0550) Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0656](https://carefield.site/deficiency/cms-f0656) Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey - 2026-08-20 — [F-0685](https://carefield.site/deficiency/cms-f0685) Assist a resident in gaining access to vision and hearing services. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0688](https://carefield.site/deficiency/cms-f0688) Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0697](https://carefield.site/deficiency/cms-f0697) Provide safe, appropriate pain management for a resident who requires such services. — scope/severity E (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0755](https://carefield.site/deficiency/cms-f0755) Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. — scope/severity E (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0760](https://carefield.site/deficiency/cms-f0760) Ensure that residents are free from significant medication errors. — scope/severity E (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0761](https://carefield.site/deficiency/cms-f0761) Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2026-08-20 — [F-0812](https://carefield.site/deficiency/cms-f0812) Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. — scope/severity F (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified - 2025-01-29 — [K-0100](https://carefield.site/deficiency/cms-k0100) Meet other general requirements. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2025-01-29 — [K-0211](https://carefield.site/deficiency/cms-k0211) Keep aisles, corridors, and exits free of obstruction in case of emergency. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2025-01-29 — [K-0222](https://carefield.site/deficiency/cms-k0222) Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2025-01-29 — [K-0347](https://carefield.site/deficiency/cms-k0347) Properly provide smoke detection systems in areas open to corridors. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - 2025-01-29 — [K-0363](https://carefield.site/deficiency/cms-k0363) Install corridor and hallway doors that block smoke. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected - …and 42 more on the source page. ## Penalties No fines or payment denials in the CMS penalties file (about the last three years). ## Staffing (PBJ, hours per resident per day) - Total nurse: 3.66268 (state avg 3.90434, US 3.90085) - RN: 0.62594 - Nursing staff turnover: 27.6% ## Owners and managers of record (CMS disclosures) - [Ct6 Opco Holdco LLC](https://carefield.site/owner/org-ct6-opco-holdco-llc) — Direct owner, 100%, since 2024-10-01 - [Esnh LLC](https://carefield.site/owner/org-esnh-llc) — Indirect owner, since 2024-10-01 - [Jpnh LLC](https://carefield.site/owner/org-jpnh-llc) — Indirect owner, since 2024-10-01 - Yehuda Pepper — Indirect owner, since 2024-10-01 - Eli Schwarcz — Indirect owner, since 2024-10-01 - Yehuda Pepper — Operational / managerial control, since 2024-10-01 - Kevin Cleary — Operational / managerial control, since 2024-10-01 - Yehuda Pepper — Operational / managerial control, since 2025-01-09 ## Nearby nursing homes - [Civita Care Center at Milford](https://carefield.site/facility/cms-075213) — 1.9 km, CMS overall 2/5 - [Milford Health and Rehabilitation Center](https://carefield.site/facility/cms-075064) — 3.7 km, CMS overall 5/5 - [Lord Chamberlain Nursing & Rehabilitation Center](https://carefield.site/facility/cms-075339) — 4.3 km, CMS overall 2/5 - [Lord Chamberlain Manor Nursing & Rehabilitation Ce](https://carefield.site/facility/cms-075412) — 4.3 km, CMS overall 2/5 - [Orange Health Care Center](https://carefield.site/facility/cms-075434) — 6.5 km, CMS overall 5/5 - [Masonicare at Bishop Wicke Health & Rehabilitation](https://carefield.site/facility/cms-075163) — 6.6 km, CMS overall 3/5 - [Gardner Heights Health Care Center, Inc](https://carefield.site/facility/cms-075368) — 6.9 km, CMS overall 3/5 - [West Haven Center for Nursing & Rehabilitation](https://carefield.site/facility/cms-075201) — 9.3 km, CMS overall 2/5 ## Sources - cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D - cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D - cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D - cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D - cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D - cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075377&conditions%5B0%5D%5Boperator%5D=%3D --- Source page: https://carefield.site/facility/cms-075377 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.