# Bickford Health Care Center

Bickford Health Care Center is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Windsor Locks, CT, CMS Certification Number 075358, with 48 certified beds and about 1 residents per day. CMS rates it 1/5 overall (health inspections 1/5, staffing 1/5, quality measures 2/5).

## Key facts
- Status: Active CMS certification
- Address: 14 Main Street, Windsor Locks, CT 06096 (Hartford County)
- Ownership type: Non profit - Other
- State license: Connecticut Department of Public Health / Office of Policy and Management; license 2178C (facility ID 2178C), active, 48 licensed beds, licensee not published, as of 2025-12-31

- Operator (legal business name): [Newport Bickford Inc](https://carefield.site/operator/op-newport-bickford-inc)
- CMS chain: not part of a CMS-reported chain
- CMS Special Focus program: SFF Candidate
- CMS abuse icon: yes (cited for abuse in the recent window)

- Phone: 8606234351
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/075358

## Inspection record
14 inspections in the CMS window (latest 2026-03-25); 120 citations (100 health, 20 fire safety); 3 at actual harm and 2 at immediate jeopardy; 46 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history.
- 2026-02-13 — [F-0600](https://carefield.site/deficiency/cms-f0600) Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. — scope/severity J (Immediate jeopardy to resident health or safety); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity J (Immediate jeopardy to resident health or safety); Plan of correction, not yet verified; complaint survey
- 2026-01-13 — [F-0686](https://carefield.site/deficiency/cms-f0686) Provide appropriate pressure ulcer care and prevent new ulcers from developing. — scope/severity G (Actual harm (not immediate jeopardy)); No plan of correction
- 2025-03-14 — [F-0686](https://carefield.site/deficiency/cms-f0686) Provide appropriate pressure ulcer care and prevent new ulcers from developing. — scope/severity G (Actual harm (not immediate jeopardy)); Corrected; complaint survey
- 2024-12-11 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity G (Actual harm (not immediate jeopardy)); Corrected; complaint survey
- 2026-03-25 — [F-0658](https://carefield.site/deficiency/cms-f0658) Ensure services provided by the nursing facility meet professional standards of quality. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-25 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-09 — [F-0842](https://carefield.site/deficiency/cms-f0842) Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0641](https://carefield.site/deficiency/cms-f0641) Ensure each resident receives an accurate assessment. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0689](https://carefield.site/deficiency/cms-f0689) Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0841](https://carefield.site/deficiency/cms-f0841) Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. — scope/severity F (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0842](https://carefield.site/deficiency/cms-f0842) Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-03-03 — [F-0868](https://carefield.site/deficiency/cms-f0868) Have the Quality Assessment and Assurance group have the required members and meet at least quarterly — scope/severity F (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0580](https://carefield.site/deficiency/cms-f0580) Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.)  that affect the resident. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0772](https://carefield.site/deficiency/cms-f0772) Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0776](https://carefield.site/deficiency/cms-f0776) Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0835](https://carefield.site/deficiency/cms-f0835) Administer the facility in a manner that enables it to use its resources effectively and efficiently. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-02-13 — [F-0837](https://carefield.site/deficiency/cms-f0837) Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- …and 100 more on the source page.

## Penalties
- 2026-01-13 — Civil money penalty (fine): $57,715
- 2025-03-14 — Civil money penalty (fine): $55,632
- 2024-12-11 — Civil money penalty (fine): $8,991
- 2024-04-29 — Denial of payment for new admissions (71 days)

## Staffing (PBJ, hours per resident per day)
- Total nurse: n/a (state avg 3.90434, US 3.90085)
- RN: n/a
- Nursing staff turnover: n/a%

## Owners and managers of record (CMS disclosures)
- [Newport Bickford Inc](https://carefield.site/owner/org-newport-bickford-inc) — Operational / managerial control, since 1996-01-01
- George Donahue — Operational / managerial control, since 2021-01-01
- Louis Galli — Operational / managerial control, since 2022-01-01
- Elaine Madden — Operational / managerial control, since 2021-01-01

## Nearby nursing homes
- [Touchpoints at Chestnut](https://carefield.site/facility/cms-075436) — 0.7 km, CMS overall 3/5
- [Fresh River Healthcare](https://carefield.site/facility/cms-075359) — 1.7 km, CMS overall 5/5
- [St Joseph's Residence](https://carefield.site/facility/cms-075272) — 5.9 km, CMS overall 5/5
- [Autumn Lake Healthcare at Windsor](https://carefield.site/facility/cms-075011) — 6.7 km, CMS overall 1/5
- [Suffield House Rehabilitation and Healthcare Cente](https://carefield.site/facility/cms-075347) — 6.8 km, CMS overall 4/5
- [Parkway Pavilion Health and Rehabilitation Center](https://carefield.site/facility/cms-075195) — 7.3 km, CMS overall 1/5
- [Complete Care at Kimberly Hall-South](https://carefield.site/facility/cms-075237) — 10.2 km, CMS overall 4/5
- [Complete Care at Kimberly Hall North](https://carefield.site/facility/cms-075279) — 10.2 km, CMS overall 2/5

## Sources
- cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D
- cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D
- cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D
- cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D
- cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D
- cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075358&conditions%5B0%5D%5Boperator%5D=%3D

---
Source page: https://carefield.site/facility/cms-075358 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.