# Touchpoints at Manchester

Touchpoints at Manchester is a Medicare/Medicaid-certified nursing home (Nursing home · SNF / NF) in Manchester, CT, CMS Certification Number 075314, with 127 certified beds and about 120 residents per day. CMS rates it 5/5 overall (health inspections 4/5, staffing 2/5, quality measures 5/5).

## Key facts
- Status: Active CMS certification
- Address: 333 Bidwell St, Manchester, CT 06040 (Hartford County)
- Ownership type: For profit - Corporation
- State license: Connecticut Department of Public Health / Office of Policy and Management; license 2290 (facility ID 2290), active, 127 licensed beds, licensee not published, as of 2025-12-31

- Operator (legal business name): [Bidwell Care Center, LLC](https://carefield.site/operator/op-bidwell-care-center-llc)
- CMS chain: [Icare Health Network](https://carefield.site/chain/cms-chain-277) — 12 facilities

- Phone: 8605333086
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/nursing-home/075314

## Inspection record
10 inspections in the CMS window (latest 2026-07-30); 48 citations (31 health, 17 fire safety); 0 at actual harm and 0 at immediate jeopardy; 5 without a verified correction at last report. CMS publishes about the three most recent standard surveys plus complaint and infection-control inspections from the prior three years; no citation in that window is not proof of a clean history.
- 2026-07-30 — [F-0726](https://carefield.site/deficiency/cms-f0726) Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2026-07-30 — [F-0760](https://carefield.site/deficiency/cms-f0760) Ensure that residents are free from significant medication errors. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2025-09-02 — [F-0842](https://carefield.site/deficiency/cms-f0842) Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-08-13 — [K-0211](https://carefield.site/deficiency/cms-k0211) Keep aisles, corridors, and exits free of obstruction in case of emergency. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [K-0324](https://carefield.site/deficiency/cms-k0324) Provide properly protected cooking facilities. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [K-0541](https://carefield.site/deficiency/cms-k0541) Install properly constructed and protected linen or trash chutes. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [K-0711](https://carefield.site/deficiency/cms-k0711) Provide a written emergency evacuation plan. — scope/severity F (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [K-0761](https://carefield.site/deficiency/cms-k0761) To conduct inspection, testing and maintenance of fire doors by qualified individuals. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [F-0610](https://carefield.site/deficiency/cms-f0610) Respond appropriately to all alleged violations. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-08-13 — [F-0755](https://carefield.site/deficiency/cms-f0755) Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2025-08-13 — [F-0812](https://carefield.site/deficiency/cms-f0812) Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2025-06-20 — [F-0580](https://carefield.site/deficiency/cms-f0580) Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.)  that affect the resident. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected; complaint survey
- 2025-02-28 — [F-0580](https://carefield.site/deficiency/cms-f0580) Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.)  that affect the resident. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2025-02-28 — [F-0657](https://carefield.site/deficiency/cms-f0657) Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2025-02-28 — [F-0684](https://carefield.site/deficiency/cms-f0684) Provide appropriate treatment and care according to orders, resident’s preferences and goals. — scope/severity D (No actual harm, potential for more than minimal harm); Plan of correction, not yet verified; complaint survey
- 2023-07-25 — [K-0211](https://carefield.site/deficiency/cms-k0211) Keep aisles, corridors, and exits free of obstruction in case of emergency. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2023-07-25 — [K-0353](https://carefield.site/deficiency/cms-k0353) Inspect, test, and maintain automatic sprinkler systems. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2023-07-25 — [F-0550](https://carefield.site/deficiency/cms-f0550) Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. — scope/severity E (No actual harm, potential for more than minimal harm); Corrected
- 2023-07-25 — [F-0565](https://carefield.site/deficiency/cms-f0565) Honor the resident's right to organize and participate in resident/family groups in the facility. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- 2023-07-25 — [F-0584](https://carefield.site/deficiency/cms-f0584) Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. — scope/severity D (No actual harm, potential for more than minimal harm); Corrected
- …and 28 more on the source page.

## Penalties
No fines or payment denials in the CMS penalties file (about the last three years).

## Staffing (PBJ, hours per resident per day)
- Total nurse: 2.95699 (state avg 3.90434, US 3.90085)
- RN: 0.44948
- Nursing staff turnover: 18.4%

## Owners and managers of record (CMS disclosures)
- [Bidwell Care Center, LLC](https://carefield.site/owner/org-bidwell-care-center-llc) — Direct owner, 100%, since 2003-12-01
- [Apex Advisors](https://carefield.site/owner/org-apex-advisors) — Indirect owner, since 2003-12-01
- [Executive Advisors, LLC](https://carefield.site/owner/org-executive-advisors-llc) — Indirect owner, since 2003-12-01
- [Plaza Investment Trust](https://carefield.site/owner/org-plaza-investment-trust) — Indirect owner, since 2003-12-01
- [Bidwell Care Center, LLC](https://carefield.site/owner/org-bidwell-care-center-llc) — Operational / managerial control, since 2003-12-01

## Nearby nursing homes
- [Westside Care Center](https://carefield.site/facility/cms-075252) — 0.2 km, CMS overall 2/5
- [Manchester Rehabilitation and Healthcare Center](https://carefield.site/facility/cms-075333) — 1.2 km, CMS overall 4/5
- [Glastonbury Center for Health & Rehabilitation](https://carefield.site/facility/cms-075316) — 4.9 km, CMS overall 4/5
- [Civita Care Center at Salmon Brook](https://carefield.site/facility/cms-075060) — 6.8 km, CMS overall 1/5
- [Riverside Health & Rehabilitation Center](https://carefield.site/facility/cms-075257) — 8.3 km, CMS overall 2/5
- [Vernon Rehabilitation and Healthcare Center](https://carefield.site/facility/cms-075334) — 11.8 km, CMS overall 5/5
- [Trinity Hill Care Center](https://carefield.site/facility/cms-075268) — 12.7 km, CMS overall 4/5
- [Apple Rehab Rocky Hill](https://carefield.site/facility/cms-075211) — 13.2 km, CMS overall 1/5

## Sources
- cms_provider_info: https://data.cms.gov/provider-data/api/1/datastore/query/4pq5-n9py/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D
- cms_ownership: https://data.cms.gov/provider-data/api/1/datastore/query/y2hd-n93e/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D
- cms_health_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/r5ix-sfxw/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D
- cms_fire_safety_deficiencies: https://data.cms.gov/provider-data/api/1/datastore/query/ifjz-ge4w/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D
- cms_penalties: https://data.cms.gov/provider-data/api/1/datastore/query/g6vv-u9sr/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D
- cms_inspection_dates: https://data.cms.gov/provider-data/api/1/datastore/query/svdt-c123/0?conditions%5B0%5D%5Bproperty%5D=cms_certification_number_ccn&conditions%5B0%5D%5Bvalue%5D=075314&conditions%5B0%5D%5Boperator%5D=%3D

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Source page: https://carefield.site/facility/cms-075314 · Carefield — Senior Care Intelligence. Facts come from the CMS Provider Data Catalog (Medicare/Medicaid-certified nursing homes). Missing data never means no issue exists.